BC.Game Casino - general discussion (page 10)

The KYC has failed, and you asked for a second attempt - right?

Thank you for the screenshots, unfortunately we can not see any discussion here. Just the information that you have failed the verification. Have they explained what was the reason for that? Some document they did not accept, have you got any clue? When exactly have you sent the withdrawal request and the verification has started, please? We just need to know some more details, in order to help you out, you see.🤷‍♀️

I got x1000 from plinko a week ago, it's a great win for me, even though I only bet $0.2 but it's not bad. I didn't expect to get that win. Bc.game is one of the best casinos that I often play

Every win is great, I would say, so congratulations. Were you able to withdraw the money, how long did it take, if I may ask?

It says my kyc has failed

i provided the document they asked and it just says failed

Did you write to the casino why this is so and what happened ? Obviously, maybe some of the documents weren't in order and it would be best to ask to find out what caused it. 

Try it and let me know. 

yes i did it says to contact the kyc company and i asked for the contact and they just keep telling me to wait.

theres no way my documents werent in order. i play multiple casino and i know what im doing.

Obviously, you'll have to wait until someone gets to you since you've already written there. Importantly, we give casinos 14 days to resolve KYC, so if nothing is resolved by then and you're still not verified, be sure to let us know. 

Also if you have an update feel free to let me know, hopefully it will be resolved as soon as possible and the casino will let you know what's going on. 

I'll be waiting. 

BC Game stealing player money. As you can see in the picture. The gaming site withdrawn 330usdt to unknown address while the address that I use to deposit is the one that I withdrawn 99usdt. I think BC Game stealing it because there's no chance that the gaming site send the money to unknown address (the one that didn't use for deposit).

Hello,

Could it be just a simple mistake? I mean, can't say what has happened, but I doubt any casino would risk its name just to steal on players so openly. It would not make much sense. Just imagine how much effort and money one needs to start up a successful casino, so I'm not convinced the best way to gain income would be to take such a lover sum. Anyway, I didn't find any "unknown addresses" on the screenshots.

How about asking the casino for a proper explanation? Can you do that?

I think the best way to get to the bottom of your concern is by engaging in a dialog with the casino.

I never use this address to deposit any amount to my gaming account. But it successful withdrawn without any verification. How???

This is the conversation with their consultant. they act like it's my faults while they're withdrawn the money to that unknow address. It's a big scam.

did you enable 2fa?

Yes why not. It’s must have my google authentication to verified the withdrawal. Mark my word BC game is a biggest scamming site?

they are a scam i agree with you.

but its your asset and you need to protect it

Hi, I see that there is a different address than the first withdrawal, but I'm not sure how that is possible. You didn't confirm this withdrawal or anything like that ? Do any of your family or friends have access to your account or something like that ? 

Anyway, I saw you filed a complaint so we'll see what our team finds out. I hope everything gets resolved as soon as possible.

Hello, I remember that we also wrote about this casino regarding the verification. Have you managed to pass it successfully or still not ? 

Let me know.

no one access to my account. Maybe they think I’m from a small country they can do whatever they want. BCGame is a big scamming site.

So let's wait for the resolution of the whole case and see what our team comes up with. I hope it will be solved as soon as possible. 🙂

how to close the account?

Nope but i dont have issue withdrawl or playing.