BC.Game Casino - general discussion (page 11)

Hello, do you also have a problem in this casino and want to close your account there ? Or do you have something else in mind ? Tell me more so that I have a better overview. 

Hmm, so you can withdraw normally without any problems or you did not submit any withdrawal ? Why couldn't you verify or didn't you go through this process successfully ? Do you play here now or not ?

Low quality website. Withdrawn the money to address that not use for deposit and put all the mistakes to user. Trust me this website is top 1 global scamming websites of all time.

I can see that the casino stands behind the fact that you made a withdrawal. So let's let our team investigate because it's an allegation against an allegation and I don't want to get ahead of myself on how this is all going to end. 

Anyway, I hope this gets cleared up as quickly as possible. 

how long does the maintenance of Vegawallet long for???

unable to deposit nor withdraw

Hi, I think your best bet would be to ask at the casino. If it's been a long time maybe it was a permanent change and maybe they removed this method. Give it a try and let us know what you find out. 

As for the withdrawal, do you have any alternative ? How long have you been trying to withdraw ? 

i’ve already closed my account here

Oh, that was pretty quick. Guess you'll have to find another casino then. 

Anyway, the payment method you mentioned, do you use it often elsewhere ? 🤔

Vegawallet is of Japan origin

so it’s rarely used in europe or America

I didn't seem to know it either and had to google it, so thanks for the information. You don't come across it often in casinos either ? 

i see it often available on casinos that exclusively focus on Japanese customers

but not on these like there’s no language option of Japanese

Of course, thanks again, I might even remember this method. 😀

Dont play here they stole 7500€ from my account

did they blame you for lack of security too?

Yes they confirmed that my account get hacked but they dont give money back and say its youre own fault but i think that they stole themselve because to a lot of player on bcgame this happen on other casinos like i dont know if i can say name st... never would happen never

same thing happened to me. they said i played this bs game but when i try to trace it it has no record

someone from norway hacked my account😭

Oh, I'm very sorry, did you also try to contact the authority as recommended by Michal or not? These are very difficult cases and it seems quite strange to me that it didn't happen to just one player. Most of the time, such situations are rare, but when several players with the same issue come forward, it's quite special.

So let me know if you tried it and wrote the license.

Yes i dont get answet from them bcgame confirmed that my account get hacked but they say its youre own fault i dont undesrstand it u can only tell dont trust this casino

As I said, these are difficult cases for us to evaluate. We don't come across it often but I certainly wouldn't expect the casino to just wave their hand over it. Of course, if you get hacked there's not much they can do about it, but as I said, it's a rare case and I see it's happened to a number of players here. 

But I'm also sorry that the licensing authority hasn't written you off either. Sometimes an investigation would be useful, or some advice from the casino on how to protect your account. 

However, the best thing to do here is probably not to play as you say.