Radka,
Nothing to date; my correspondence trail with them probably runs a full 4-5 pages of text, and would be worthy of a posted article, but I'm not going to waste anymore time on it. As far as I am concerned, this is an integrity issue, and they have failed. Add'l research (again, which I'm won't pursue anymore) clearly indicates operating offshore as they do - with multiple locations - allows them to confuse, delay or dismiss genuine customer concerns, and is very disingenuous.
If they were solely operating within U.S. borders, I'd be after them via BBB, other forums (actually, I hd already done that). Since they are esconced in 'neutral' operating areas, such as the NL Antilles, they have built-in buffers to get through. Not worth any more of my time, other than if I am requested to review/rank them, I DO know where I'd rank them in order of online gaming quality/responsiveness/reputation... Not wasting any more time or breath in dealing with them. But............Is there such a ranking as a NEGATIVE 5-Stars...???...!!! R/Mike C.