b-bets does not pay

On November 9, I requested a withdrawal of funds for 5000 euros, which was approved by the casino b-bets.com, after that I did not know more about my money, in 50 days I still have not received the money in my bank account .

I wrote to them and they asked me for my bank statement to prove what I was requesting. That was 10 days ago, after that they no longer responded.

I believe that this casino does not have the money to pay me, I have 200,000 euros in my b-bets account and the deal has been terrible since I won money, when I lost the deal it was very good.

Username: drrojo

withdrawal reference: 636b014d83c69

Hello, It is pretty long time and pretty big win, I 'd say. We allow the casinos 14 full days to complete the KYC and proceed with the withdrawal. It's not right to be ignored like this, so if there is no development, feel free to submit a complaint. Some of our colleagues from complaint team will take care of you. Let me kindly ask you, was your account fully verified yet? Keep us informed please. 🤞

Thank you very much for your answer.

I'm telling you, my account has been verified for more than a year, I won a big prize with them (almost 270,000 euros) and they have the limitation of paying a maximum of 5,000 euros per month. That amount was paid every month but in the last 2 or 3 months it was different, and the payments were delayed to 25 or 30 days, and the treatment began to be different.

For example, now they asked me for the bank statement to prove that I had not received the money, I sent it to them 10 days ago and they did not respond to me anymore.

The December withdrawal that I made has been detained for 15 days and they do not explain why.

Hi there,

I can see that you already submitted the complaint, it gives our team a chance to look into these delays for you. Now just stick to the complaint and provide all related communications when asked, please.

I hope that this issue is just a temporary matter, though. 👍

Hello, about 1 month ago I made a withdrawal of €955 from b-bets and I have sent all possible bank statements, driver's license, rental agreement, etc., but then after a while it suddenly read that my user has been suspended. I sent a message and asked, and they said I had "cheated" and I asked if I could even get the deposited amount back, so the answer was that I couldn't, because I had "cheated".

Hi, I'm sorry to hear about your situation. I would like to ask if your account has been fully verified or if KYC has not been completed yet. Did you accumulate your winnings with real money or bonus ?

It's quite strange that they suddenly blocked your account.

Anyway, the complaint is waiting for your update, so Nick could use your next answer.

Would that be possible ? 

Yes, of course I can update information when I hear, I played with real money and as far as I can tell, my user was completely Verified

Yes, thank you for also giving us the answers here, but the first priority in this case is complaint. Nick could use answers to his questions there so that your situation can move forward. Would you be able to add information there and answer what is being asked ? 

Besides, did the casino explain to you what they mean by cheating ? What specifically did you violate ?