A Big Candy Casino - general discussion (page 8)

I agree, get the money and run

Sorry about the whole situation, and that our complaint team couldn't get any information from this casino, unfortunately.

Saw your complaint, where our team also was not able to get in touch with the casino, and I am sorry for it. Was there any change to the situation ever since, perhaps?

I can deposit in euros and withdraw in euros

At this company you can deposit crypto, AUD will be credited, The problem is that the company never makes withdrawals, in my opinion do not deposit a single euro, you will get psychological problems with these scammers

Don’t deposit a lump of coal into this casino. They do not pay out. Anything.

I did two wire transfers 3 weeks ago. Still pending. These buffoons are not going to pay out.

Hey, did you want to reply to someone specific or what does that mean ? 

Do you have any experience with the casino or did you want to ask if it is possible to play in this currency ?

Hm, still nothing happening with your withdrawal yes ? I saw that in the past you had a complaint which was not resolved because the casino ignored it. I'm sorry and I feel terrible for you and I don't know if you'll be able to get your money back, although I would be very happy if you did. I have seen some complaints from earlier this year that have been resolved, so it would be good if the casino would continue. 

I guess this casino will be blacklisted by you.

Unfortunately, no.

But they did deny my wire transfer request on April 30, which is at least nice they've done something.

My withdrawal balance still reads $2500.

Will follow up with support. These people, honestly. Hahaha

Support said I could resubmit my withdrawal request but they needed some details.

Something along the lines of the payments team needed confirmation about payment details. Then proceeded to tell me I needed to provide Bitcoin details etc even though I requested a wire withdrawal in the first place.

Anyway, I've resubmitted a bank wire transfer. Such a joke.

Yep they did the same crap with me. Wanting me to reconfirm bitcoin details. I just played through my Sector 777 balance. I also have cursed out live chat a few times in the past few weeks.

Also I cannot use ANY coupons. Even those crappy ones with the 60x playthrough requirement lol.

I’m blacklisting this group of casinos.

Well at least something as you said has moved forward. Maybe at least something positive. Did you give everything the casino asked for ? 

Definitely let me know if you manage to get the money out. I think it would be a great success after so long time.

May I ask if this is your first withdrawal at this casino, or did you have some successful ones before? Has your account been fully verified there?

I also would like to know if some information about the fee you are saying is included in their terms.🤔 Have you read it there before?

Hello, my name is Iozzo Mary Helen, I played at an online casino located in Australia, the name of the casino is www.abigcandy.com, I won $4000 with them on March 31st, I chatted with them and they told me that everything is ok and that the money will reach my bank account in the shortest time, and on April 30 the funds were deleted. I contacted them on chat and they told me that I mixed up the funds and that the money will no longer reach me. But I have not made another deposit or withdrawal during this period. It is a big SCAM not to play at this casino.

Hi, does it mean that you played with some bonus when you had mixed funds ? I'm wondering why the casino would take them and say they won't pay you anything. They didn't comment on that ? 

I also saw that you have a complaint and Peter will try to help you and is apparently communicating with the casino at the moment. I hope you will have an update soon and we will know more. 

I had a bonus on March 28th worth $10 which I played until March 31st when I filed the issue. On their site, they say in the terms and conditions that you must not have more than $5 in your account when you make a bonus deposit. When I made the deposit, I had $0.20 in my account. Yes it's true, I got a deposit bonus on March 31st, I had $5k to roll over, so I did it and everything was legal, I didn't do anything wrong with them. Thank you

I understand and I assume that Peter already knows everything, so I wonder if the casino has told him everything he needs to know and with what he comes to the complaint you have filed. I would be very happy if it turns out fair but I don't want to get ahead of myself yet. From what you describe, it looks like you've probably done nothing wrong and you've met the conditions. 

So we'll stick to what Peter tells you. I hope he comes with good news. 

Thank you

Hi guys

This is my first time withdrawal they did paid me already. It took 1 week to get deposit approval then I have to wait 10 days no weekend count.

So they paid me already. NOW i another 3500 hope it hit in 3 weeks.