96 Casino - general discussion

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I am registered at 96en.com casino, I have won 200usdt and I can't withdraw money because it asks for a transaction password... the agents don't answer me for more than 24h, I don't have the option to set the password anywhere. I'll send you a screenshot

same for me ! i cannot withdraw 100$ on "96.com/en".

transaction password should be the account's password i think. but its not accepting that 😕

there are no english support chat or anything i think :S

i tried to verify myself but

in the FAQ they say:

Email us on: support@96in.com

Live Chat on 96br.com

ok i tried both. 96in support e-mail is only for indian players on 96in.com

tried live chat on 96br.com and same thing happend. only for br players.

Account Name:bodipeter

id:6000918731

please help.

It's exactly the same with me, so it's not clear to me how they respond immediately to 96/br.com, but in English I never get an answer to my email.

"We're really sorry to hear about your issue.

Rest assured, our chat and email support systems are being reactivated and will be back very soon. In the meantime, please DM us your contact details so we can address your concerns promptly. Thank you for your patience!"

@96comglobal DM-s are disabled xD

i cant belive this....

Where did they tell you that? How did they send you this message?

twitter

I believe it's a scam, I tried to send a message but it's not possible to contact me on twitter. When did they tell you that, how many days ago?

no days, it was just a few hours ago

Ok.. I just don't know who else to turn to because they don't answer the chat

Hello, I haven't heard of a casino asking for a transaction password from a player. Is that the only step you have to take to withdraw money ? How long has your situation been going on that you can't withdraw ? 

Of course I wouldn't share the password of anything to be honest and I would wait for a reply from the casino what you have to provide and try to write them another email or in live chat again. 

Hello, that means you haven't verified your account yet, right ? 

As for the fact that there is no support that speaks English, that's strange because on our website we have it listed that they have English live chat. 

Anyway, I would like to know what the transaction password means, because I am not sure if it should be the password of the account. It would be best to find out from the casino itself and maybe more players would avoid the inconvenience of withdrawals. 

However, how long has your situation been going on ? We give casinos 14 days to resolve both KYC and withdrawals. 

Let me know.

There is no key for crypto players, but only that password and supposedly they say that they cannot give 96in and 96br more information about how to set a password for the transaction. Still no one is responding to email and live chat

If I may, are you talking about the code casinos sometimes send per email or phone to confirm the withdrawal? Just to better understand what we are dealing with here.

Of course, the lack of support is not a good grade for the site.

They didn't tell me at the Brazilian support that I had to set the payment code on my personal info.

But I don't have that option anywhere, they sent me a picture that this option exists, but it doesn't exist for me

Thats why i tried to verify my account.but i cant contact with them. thats insane...

tried to send an email to "support@96.com" . the email is exist but still no answer after 3days 😕

can u reach them or find anything? i only got an answer from them on twitter but DM-s disabled and they are not answering again to me

https://twitter.com/96comglobal

They don't answer me either, but it's a scam casino and that's it...