50 Crowns Casino - general discussion (page 3)

My money was credited after 2 weeks..... Were 20 Euro PayOp

Does anyone have any experience of how long it takes for a payout to be confirmed? Support can't tell me anything

If it's a Hollycorn Casino, then the next day when your account is verified

Apparently unfortunately not already 2 days ago :C

Have you received money since?

yo @50crowns my cashout has been pending for over 7 days, what’s going on? 😀

Did you ask the casino? 🤔

We could use some explanation, I'd say...

This is what they sent me today. Their T&C says it takes 3 days for a withdrawal to be completed. In livechat I was told it can take up to 7 days because it’s a bank transfer, well, that time period is over as well, I made the request on 03.05.

‘all requests process on a first come, first served basis’ - I finished 3rd in their wager tournament last week so I had one of the highest wagers on the site, and I didn’t even wager too much money, so I highly doubt they’re dealing with many cashout requests. Plus it’s not even a big amount. It’s 500€.

I’ve never submitted a complaint here but I told them I would if the money doesn’t arrive by the end of this week. I consider myself a patient guy but I’m losing my patience lately with these casinos.

Hello there, Balintm!

We are glad to hear about your winnings, and we hope that you will continue being lucky with us!

We understand the importance of quick transactions on gambling platforms, and as a result, we have a variety of different payment methods with different time frames for processing withdrawals. For example, cash-outs via E-wallets are almost instant after approval on our side. 

We would like to inform you, that as we can see, the withdrawal request has been approved on our side, however, due to chosen payment method, namely Bank Transfer, the time frame for funds to reach your bank account may take up to 7 working days. 

Hope for your understanding, and have a nice day!

Kind Regards,

50Crowns team

Well, it’s over 7 working days now.

I’ve received cashouts from a lot of different casinos through bank transfer and it never takes this long to arrive.

By the way, the transfer in my account still says pending and there’s still an option to cancel the cashout. 

Also yesterday in your email you stated ‘your cash-out request is still under review. As soon as it is confirmed, you will be notified.’ 

These would imply that you haven’t sent the money yet, so which one is it?

Just to be sure -in what status is your withdrawal now?

Or rather, have you received the money? 🤔

I have not. It still says pending for me and there’s a cancel button so I’m assuming if I were to press that the money would go back into my account. Unless it’s a technical error.

I'd wait for those seven working days runs out, as mentioned by the casino. Then, I guess a proper explanation would be in order.

it has run out though, I made the request on the 3rd of May. No banking on the weekend now, let’s see if it arrives tomorrow.

We’re at 9 working days. What’s going on?

Hello there, Balintm!

Thank you for your patient waiting.

We would like to inform you that the cash-out has been approved on our side, however, most likely some kind of technical issue should have occurred on the side of the payment provider. We have already transferred the issue to the relevant department and looking forward to hearing back from them on this matter.

Furthermore, we will inform you regarding any updates as soon as there will be any here or via email, as it is more convenient for you.

Hope for your understanding.

Kind Regards,

50Crowns team

I'm sorry it ended up like this... It seems you have to wait again 🙁

Way to start a new casino guys. Why does my cashout says pending though? With the option to cancel it? Maybe I could cancel and withdraw some other way?

Thanks.. on top of my terrible luck lately I seem to have an incredibly hard time receiving the money on those few occasions where I manage to win something😂

In the meantime, could you at least credit me the VIP level bonus I reached but didn’t actually get because ‘my deposit/bonus ratio’ was too high? (Pretty strange that VIP levels can make this ratio go up btw)

My original cashout was 700€ actually but I took out 200€ because I saw I was close to a VIP level so I thought I’d risk it, but when I reached it I didn’t get anything and you only told me the reason for it afterwards. Which you could’ve easily told me earlier in an email since it’s important info. That way I wouldn’t have risked & lost the 200€.

…While the cashout has been pending for almost 2 weeks. So I feel like it’d be fair to credit me the last VIP bonus I reached.