50 Crowns Casino - general discussion

If you want to discuss anything related to 50 Crowns Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

And again a new casino from Hollycorn? However, the welcome email shows that it is a casino from Dama nv, see photo. Basically I don't care, but I would think it's right if you give the real license. I've registered now and paid 1 hour ago 20 euros. Let's see when these will be credited to me, because until now the deposit is still pending although it has already been debited from my bank account.

After 4 hours my deposit was still not credited and I had deposited with online banking, real-time transfer.

The email support@50crowns.com you specified does not exist either

Even now, after 7 hours, my money has still not been credited. No one knows where my money went

Hello, Gretche 70!

I missed those two posts yesterday - I'm sorry.

You know, we care about the owner. Would you kindly share this information through the "update us" filling form, please?

It can be found under the positives and negatives.

https://casino.guru/50-crowns-casino-review

Meaning your email was returned as undelivered? What about life support? 🤔 I would expect the operator to inform you it needs to be checked with the payment provider, at least.

Yes, every time I write an email there, the email came back.

Now I wrote there from my other email, because they wrote me last night to send the screenshot with my deposit so that they forward it. Although I uploaded it to the live chat the day before, twice. They confirm to me that they forwarded it. But then the next day I received another email asking me to send the screenshot. But I couldn't. That's why I sent the emails from them and my reply to them to my other email account, and from there I sent these emails to crowns. Of course there was no answer. To date, my money has not been credited.

I canceled the first deposit because I forgot to enter the code for the bonus. The second deposit was made as normal and was immediately debited from my bank account. It was a real-time transfer, which means that the recipient receives the money immediately.

Even with my other email address it is not possible to write to the support.

After 50 hours they finally managed to credit my deposit. However, the bonus I had chosen when I made the deposit was missing. Said this in live chat, they just said they would forward it to the department. As they forward the complaint about my deposit which took 50 hrs. And now I should probably wait another 2 days until they credit me with the bonus??? No matter what question you have or a problem, you first have to forward it to the responsible department. What is a live chat for? In other casinos, the support does it themselves. It doesn't matter, I waived the bonus and played like that. Of course, the games just ran down. For me it is clear that I will no longer play in this casino. Here you have no fun, and you still have to run after your money and you can forget the support

Surely your experiences will enlighten other players. I would be mad about this whole situation - I mean, the quality of customer service determines whether you decide to put such a matter aside or whether you prefer to leave as soon as possible.

I guess the answer is obvious.

Did anyone provide you with a working email address? Another essential step, if you ask me.

The funny thing is that I get a message from this email address, support@50crowns.com, but you can neither reply to it nor write to this address yourself. At first I thought it was my yahoo settings, but when I write from gmail it's the same.

Wonderful!

I'll try to ask the chat, let's see what happens...

So, after 12 mins I was told my case will be transferred and I will be updated by email:

Uhm, I guess there is no alternative 🙁

That's really strange, have you tried writing an email to support yourself? Whether there is also the message that this email does not exist? I don't think they'll get back to you via email.

They probably won't, since my email is not registered in the casino 🙂.

Well, the way I see it, they're not actually aware of any issue. I'll ask my colleague to notify the casino more officially. Nothing much I can do, I fear!

Hello, dear Gretche70!

We are sorry to hear that you had a negative experience with our product. Your issue is already forwarded to the relevant department. I will get back to you with a prompt reply as soon as possible.

Hello there, once again!

We are really grateful to you for noticing the issue with the email address. We have already fixed it, and now you can contact us at support@50crowns.com without any difficulties. By the way, you may always leave your request here - https://www.50crowns.com/support and our support team will contact you as son as possible on this matter. 

Regarding the issue with the deposit, we are always doing our best to solve it as quickly as possible. However, it can take some time, while firstly, we contact our relevant department, and after this, they transfer the issue to payment provider to check why the transaction did not go through. However, as soon as we receive a prompt reply from them, we inform you regarding updates via email as well. 

We are truly sorry for inappropriate reply of the manager via live chat on the matter of welcome bonus. Please, take into account that our welcome package goes without bonus code, and due to the fact that you have entered it, the bonus has not been issued to you automatically. Unfortunately, as you have already played your funds, we can not issue the bonus manually to you any more, however, you still can use our second and third deposit offers (that also goes without any bonus codes).

Hope for your understanding in this case, and we really appreciated your pointing out the issue with email address. Thanks once again.

Kind regards,

50Crowns Team

Hello there - thank you for getting to us!

Just a small hint: use the "reply" button to ensure the recipient will be notified of your reply. 🙂

I'll do that now to save you time.

Hello Gretche70!

In case you missed the recent update, both issues should be resolved by the casino. ✨

Hello, maybe you fixed the problem, I didn't test it because I don't have a reason to email the support anymore. Just think it's sad that you have to discuss it here first, so that anything happens at all. In the chat nobody was interested. The thing about the bonus is also not true, it is not automatically credited. You had to activate the code for the bonus to be visible at all. But it doesn't matter now. For me there is still the question of whether this casino belongs to Hollycorn or to Dama. The casino did not address this issue either. I sent a photo above in the first post, an email from this casino, but below it says dama.

I have the same problem, deposit was never processed (6 days) if that was the case with you, please leave a review to inform future players. Greetings

Hello there, Getche70!

We really value that you have pointed the issue with email address to us, and our team started looking into it right after your request via chat. Unfortunately, it took a bit more time to be fixed, however, it is alright now.

We would like to inform you that www.50crowns.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curacao and its wholly-owned subsidiary, Libergos Limited, registered in Cyprus with registration number ΗΕ 371971 and registered address Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus. Hollycorn N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2019-015).

Please, take into account that welcome package is added automatically, in case all requirements are completed. In case the bonus was not issued to you, you should contact the support team before placing the bets and our managers will issue it to your account manually.

In case of any additional questions, feel free to contact us via live chat or email and we will gladly assist you.

2 ДН. ТОМУ

Hello there, once again!

We are really grateful to you for noticing the issue with the email address. We have already fixed it, and now you can contact us at support@50crowns.com without any difficulties. By the way, you may always leave your request here - https://www.50crowns.com/support and our support team will contact you as son as possible on this matter. 

Regarding the issue with the deposit, we are always doing our best to solve it as quickly as possible. However, it can take some time, while firstly, we contact our relevant department, and after this, they transfer the issue to payment provider to check why the transaction did not go through. However, as soon as we receive a prompt reply from them, we inform you regarding updates via email as well. 

We are truly sorry for inappropriate reply of the manager via live chat on the matter of welcome bonus. Please, take into account that our welcome package goes without bonus code, and due to the fact that you have entered it, the bonus has not been issued to you automatically. Unfortunately, as you have already played your funds, we can not issue the bonus manually to you any more, however, you still can use our second and third deposit offers (that also goes without any bonus codes).

Hope for your understanding in this case, and we really appreciated your pointing out the issue with email address. Thanks once again.

Kind regards,

50Crowns Team

Hello there, CasinoDino!

We are sorry to hear about the delay with deposit that you have faced with us. Please, take into account that deposit is an automatic process and the transaction speed depends on the method of payment that you have chosen.

However, in case the funds were subtracted from your bank account and still has not been added to casino balance, we kindly ask you to contact our support team via live chat or email for further investigation. We will do our best to resolve the issue as soon as possible. In case, your request has been already transferred, please, be so kind to await an update via email.

We are trying to process al request as fast as possible, however, sometimes it can take a bit longer than expected and we hope for your understanding in this case.

Kind regards,

50Crowns Team