1win Casino - general discussion (page 47)

So you have no awareness that you have multiple accounts, right?

Isn't it possible that someone close to you also plays at this casino and, for example, you are on the same internet connection?

No Sir. I stay alone and I received an email from them that I have to create a second account for my funds to be refunded to me. I stated to them again that is what I was accused of and the person insisted and even requested I make another deposit of 5000 cedis into my account. Which I refused. I am attaching every relevant info.



These are the messages I received from them

Okay, so complaining was the right thing to do, because if they told you to create another account, it's not your fault. But I don't understand why they would ask you to do that. It's all very strange.

Let's wait for our team and see what we find out.

Yes and they have resorted to blocking me on every social media platform and have confiscated my funds which I did not earn with any bonus o anything.

It will be important to clarify this with our team.

The fact that you did not take the bonus will not be a problem, but if the casino accused you of having multiple accounts, they will have to prove it.

We'll see.

Could there be a provision where their evidence will be shared with me?

I don't think so, the important thing is that they send it to our team. Even casinos have to protect themselves from such things.

We do everything fair and square, so you don't have to worry.

So how do I become aware of the things I am accused?

Hello, that's a good question. Upon closing a complaint, the mediator will share his or her conclusion, which includes any related findings. In some cases it is obvious during the complaint but that is not always the case. However, do not worry, please. The mediators share such things if that is possible.

Because the issue with them is outrageous, The clause the quoted is vague and it encompasses a lot of things and I need to know specifically what I have been accused of because I do not know myself. I have close to 1000$ in my account and they are acting like they have no obligations to pay my funds to me. I read another complaint and a client from Azerbaijan is also facing similar issue. This Casino is just confiscating users account as a way of making profits for themselves. They have to pay my money.

Please kindly investigate their reviews, I am sure they pay people to write reviews for them on this platform. When you go to their social media pages, there are a lot of negative reviews especially x and instagram and they have resorted to blocking people with legitimate claims. It was because of these issues that their app got deleted by Google.

When they see you're trying to expose them for the fraud they are, then they end up blocking you and will delete your complaints under their post.

Hello, we apply this process to every review; if you find direct proof, please feel free to share it. I regularly dedicate a significant amount of time to retroactively reject reviews that we have proven to be fraudulent. However, bad reviews on their social media are not enough to start deleting positive ones.

In any case, your efforts are always appreciated!

I believe it will come to the light through the complaint. Until it ends, I can't say much more. Try to be patient, please.

I understand, their index score just went high in the space of a day to the 100s just when the complaints were coming.

Hello, that makes sense to me, because such an approach is, in my opinion, unwise. Pardon my honesty, but the person responsible for the social media profiles is probably unaware of what the unhappy players are posting, so he cannot respond properly or engage in explanation.

Did you consider this perspective? Social comments are more of destructive form of "complaints," and social media are unsuitable platforms for resolving disputes. Forums are a much better platform, if you ask me.

My colleagues will try to help out with the real complaint.

It has nothing to do with user reviews, though. User rating is separate to keep the data-proven facts safe from unproven reviews. Don't worry. Good point, of course.

I didn't use any offensive words but I just narrated my issue from start to finish and got blocked.

Good for you, I still think the same, though. Casino support workers are unlikely to handle such profiles. Just saying.