1win Casino - general discussion (page 50)

I can't contact you at all. It keeps saying I'm on hold.

I'm sorry, could you explain who you are trying to contact?

I can't get in touch with 1win customer service at all.

I sent an email but there was no response and they didn't give me a refund or a recharge. Please take care of it.

Is this a scam site?

I've been using 1win for the past few weeks, and overall, I've found it to be stable. Games launch quickly, page transitions are smooth, and I've experienced very little inconvenience. Both slots and live games operate normally without significant lag.

The interface is clean and uncomplicated, making it easy for even first-time users to get used to. The intuitive menu structure means finding the game or feature you want won't take long.

However, I felt that it would be nice if the descriptions of some features or conditions were a little more clearly organized.

Perhaps you should get in touch with the casino to pass this to them so they can work on it.

Have you tried that?

Sometimes it may help, and they could be willing to change it a bit so their players feel better at their casino.

Please stay patient; your complaint is being taken care of.

How long do I have to wait?

I deposited money, but why haven't I received a refund and the customer service center isn't responding? Isn't this a scam site?

Just watch the timer on your complaint. You will be contacted within the timeframe on it.

I am unable to answer your questions, unfortunately.

1win incorrectly settled my bets as "Lost" even though Barcelona FC won the match I bet on and they started saying its aggregate. that is not fair. to win the match means an individual match as stated in rule of betting of football.

Bet information:

Market: "To win the match, Barcelona FC" (single match winner, not qualification or aggregate)

Event: Copa del Rey semi-final second leg – Barcelona vs Atlético Madrid

Date: March 3/4, 2026

Result: Barcelona won the second leg 3-0 (regular time, no extra time) – confirmed by Marca, The Athletic, Al Jazeera, FC Barcelona official reports

Atlético advanced on aggregate (4-3 overall after winning first leg 4-0), but my bet was only on the second leg match winner

My bets:

ID 210572019 – Stake Re 400 – Odds 7.5

ID 210571595 – Stake Re 303.61 – Odds 7.5

ID 210569563 – Stake Re 200 – Odds 7.5

Total winnings owed if corrected: Re 6,777.08

can you help me ? there has been violation of betting rule and incorrect bet settlement in my case. I tried but they are not listening to me. they violate the rule against me and not returning me my money.

Unfortunately, I have no good news for you. As we do not deal with sports here, we won't be able to help in your case.

I know some sites that do sports betting, though, and hopefully some of them will be useful to you.

Here is the list:

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.safebettingsites.com/complaints/

https://www.askgamblers.com/submit-complaint

https://www.bookmakers.bet/submit-a-complaint/

Let us know how it goes for you at any time, of course.

i tried askgamblers before but they rejected saying talk with 1win casino betting we cant do anything sorry. that is why i am here, i have no option left, can you try for me?. also i tried your given sources some doesn't include 1win, some dosent accept complain i tried to submit complain it says failed, i have been trying i cant submit. so overall your list did not work. can you try for me??

I'm sorry it didn't help then.

Unfortunately, we have no department for sports, and therefore, we won't be able to help you.

Good morning ! I would like your help with a withdrawal I made at the 1win bookmaker.

They blocked my account and didn't reply to the e-mail I sent asking why I was blocked and didn't receive the withdrawal?

I've learned that they're doing this with several accounts and holding on to people's profits and even their deposit money.

Could you help me?

Our complaint team will soon review your complaint and inform you about the next steps.

Have you checked your email for any explanation from the casino, please? Check also the spam folder, just in case.

Is your account verified at this casino?

2 days ago i won about 90k $ from lucky joker at 1win. After some hours I can't get in to my account. It says user blocked. I send amail to support and security. But they don't help me. Can anybody help me?

Hello, and congratulation on such a wonderful win.

First of all, the sum won can actually be so high that it triggers a check; even the game provider can be invited to participate, so technically, even though it feels like a problem, the account may have been blocked in accordance with letting the casino conclude all the checks. I guess you already did, but could you please check your spam folder or any other special category in your email to ensure you did not receive an email explaining the events?

This blockage and associated thorough checks are very common, to be honest. Still, I get it; it is frustrating not to have concrete information from the casino. You said it has been two days, which includes the weekend, so those teams could be off work.

I'm here no matter what, and we'll get through this. Let's keep in touch.