1win Casino - general discussion (page 49)

Okay

Scam casino. They requested verification and haven't responded for over two weeks.

Hi, this is something that shouldn't happen. Did you send all the documents the casino asked for? Were any of them approved, or has nothing happened since you submitted them?

We give casinos exactly two weeks to resolve such situations.

So you already have a complaint open and our team will try to help you. 

I guess the casino will comment on this.

Hello from the Czech Republic and I wanted to ask what your experience is with this casino, specifically the selection.

Hello to the Czech Republic. 🙂

Have you looked at user reviews and complaints on our site? It's quite specific, depending on the situation.

https://casino.guru/1win-casino-review#tab=js-tab-reviews

https://casino.guru/1win-casino-review#tab=js-tab-reputation

I hope you don't have any problems with the selection, but if you do, try to describe it here and we'll see what and how.

Unfortunately, due to local regulations, it doesn't want to show me anything at all, no reviews or anything else about the casino.

Oh, I understand. Please try using a VPN even in the free version, that should help. Overall, from what I can find on the forum, this casino is valid, but sometimes it's a bit more complicated to verify the account and that can delay withdrawals.

And if you still have a problem, feel free to write straight away, we'll take a look at it.

Thank you for the advice, but I find it strange that they ask for a deposit of 100 US dollars to verify the account, while at normal casinos a minimum deposit is enough for verification.

Hi, that's a very good observation and the question arises whether this is really the official website of 1win casino.

$100 really doesn't sound like a normal verification deposit to me. Can you please send the URL of that page and maybe try to describe in more detail how such a deposit was explained to you? A screenshot of, for example, the casino support explaining it would definitely be helpful.

I can imagine that they would say, for example: To withdraw the entire amount at once, you have to have a higher VIP status, because there are higher limits associated with that. So when you deposit, you move up to a higher VIP level and that will solve it. But if there was a fee for verification, for example, I would really pay attention there.

By the way, I was wondering what the minimum deposit is mentioned in the terms and conditions? Is it $100?

https://go1win.info/sponsorships?sponsor=werder

The minimum deposit amount is $50.

Hello, and that unfortunately explains it - this is not 1Win, this is a scam that pretends to be them just by using a domain. Go1Win is something completely different...

For example, if you looked at the 1win casino review, you would find that neither the green color nor this logo belongs to them. 🙁

https://casino.guru/1win-casino-review 👈

Unfortunately, it's a fraudulent group that we've been warning about here for 3/4 of a year 👈👈 Unfortunately, quite in vain, because as you can see in that thread, players first respond to the offer, register and play, and only later find out where they're actually playing.

So, don't pay anything, don't provide any documents, and avoid sites with a similar layout and logo. Nothing else works.

I received a message that I won a New Year's gift from 1wim

I haven't received it yet

has anyone won and received it?

Hi, so did you have to do something to claim your winnings? Did you receive an email? I would probably try asking the casino about the procedure or how long I should wait.

Anyone use this casino in Vietnam? I can not withdraw money about 1 week.

They say due to system error, keep cancel and delay withdraw. after they took 3days for checking just refund in the web site. if no solution come out, what is different is that they just keep my money?

Hello, could you perhaps share what exactly the support told you?

I aim to help but do not understand the situation very well. If I may suggest, the more you show, the better.

They say that there is a continuous delay or there is a payment system error through chat.

After 72 hours, they refund my money. but when I apply for withdrawal again, they repeat that it's a system error after 24 hours of delay. They say they'll support me, but without any response, they cancel the withdrawal after 72 hours. It seems like they're helping me, but they can't give me any solution.

Like this, I keep applying for withdrawal and waiting, but the situation is repeating.

Hello, and thank you.

So it appears the casino is having a hard time establishing a working payment channel for your country.

This could be the case if I'm about to guess. If this is correct, you will have to be patient.

I'm uncertain if making the same request will result in success; however, the casino should provide a definitive answer.

I deposited money, but why hasn't my deposit been credited yet?

No matter how long I wait at the customer service center, the charge won't be processed.

Are you in contact with the casino? What do they say about the situation, please?

Also, the best would be to get in touch with your payment provider and find out if they can do something.