1Bet payout test report (page 4)

Hello, there's an update. I submitted my certified documents from the notary and received the following message:

Please note that some of your documents are missing or do not meet our requirements because they were scanned. In this regard, we require the following: 1. A certified identity verification. This means that your identification document must be certified and signed by a notary public to confirm its authenticity. Please be sure to send us an original photograph of the document. Please note that this is a standard procedure that cannot be waived or circumvented. Certification serves as an important security measure to ensure compliance with our internal and regulatory requirements. Thank you for your understanding and cooperation. Please ensure that all four corners of your documents are visible.

Do I understand correctly that they are bothered by the scan? Can anyone comment on this?

Hello my dears, I have now made a withdrawal of 3550 at 1 Bet Casino.

As of November 15, 2025, 12:08 PM

I'll get in touch as soon as the money has been deposited into my account. ☺️

Hello, I'm very curious. You seem to be the only one here who's supposed to receive money... is that a coincidence?

Hello

They’re saying exactly what it sounds like, yes. Scans are not acceptable to them. They want a photo of the certified document, with all four corners visible. Unfortunately, this kind of situation is pretty common and casinos don’t very often make exceptions here. A scan is technically editable; a photo is harder to tamper with.

Provide the original photo meeting all the requirements, and you should be fine, I reckon.

Hello, thank you for joining us. We will be here to see how quickly you got paid. 🙂

Hope it will be swift!

Update regarding my payout.

October 18, 2025: After a 10-day wait and requesting notary documents, Bet1 finally processed the payout. The money is already in my account. I was not charged any fees.

Conclusion:

This remains one of my most frustrating experiences in the online casino sector. They deliberately kept me waiting and offered little response to my questions. Despite this, they eventually paid out after considerable effort. The payout speed, however, was unacceptable. Having now read about the numerous complaints regarding payouts, I'm just glad to have received any money at all. In the future, I will definitely steer clear of 1Bet.

Hello,

I very much appreciate you taking the time to share the news with us. Even though it was a frustrating experience, it's pleasing to see you paid!

Sometimes, in the same situations, I think about whether the other KYC in another casino will be the same kind, because having the account reviewed and checked is very beneficial these days. 😀

But that's me, always thinking too much.

Hello everyone,

I won a large sum of money at 1bet.com. On March 1st, 2026, I requested the first €5,000 for withdrawal. However, no money has yet been credited to my account. Furthermore, the option to cancel the withdrawal is still displayed online, which is making me even more uncertain.

Unfortunately, in the live chat I only ever get the same standard answers and no specific information about my case. Furthermore, according to the terms and conditions, it's only possible to withdraw a maximum of €5,000 every 7 days – which I honestly find quite unbelievable.

I'll keep you updated.

Has anyone else had similar experiences?

Hello, thanks for sharing.

It is still quite a beneficial idea to check the casinos' terms and conditions before depositing, because I understand that finding out lower withdrawal limits afterwards is not pleasant at all. 20K€ monthly is kind of standard for new players, based on what I saw. Casinos tend to split the amounts into weekly limits, however. I appreciate you mentioning that.

Hope the withdrawals won't take long, keep us posted.

I started making withdrawals almost two years ago, and it usually went smoothly. Now I've been asked to complete KYC verification again, something that was only required for the initial withdrawal. And this is for a withdrawal of €500, while amounts over €1000 were accepted the very next day. I'm really worried they won't send the money. What should I do?

Hi, I’d say that after some time, the casino might need to re-verify your identity and ask for some documents again. This isn’t unusual and happens quite often.

So I definitely wouldn’t worry and would just provide whatever the casino needs. I’m sure everything will be fine and you’ll receive your money as usual. If there’s any problem, feel free to reach out and we’ll try to help.

By the way, what documents is the casino asking you for?

They are demanding a bank statement for an IBAN to which I only made a deposit some time ago, but to which I do not wish to withdraw any funds.

Well, if they’re asking for a bank statement from the account you used to make the deposit, I don’t see a problem with that. Just provide what they need, and as long as it wasn’t a deposit you made recently—one that would imply you have to withdraw in the same way you deposited—then it should be fine. You probably won’t have to use that account if you don’t want to in the future.

Three days ago I requested a withdrawal of €4200, then received an email from 1bet asking me to send a photo of myself with my driver's license, which I of course did.

After contacting live chat, the payout was cancelled.

I reapplied yesterday and received another email requesting the photo, which I of course took again.

Now I'm curious when the money will arrive.

Oh, I guess one is almost prepared for a long journey, since the start seems uneasy. Did the email at least tell you what was wrong with the previous photo? Information like this, in my opinion, really helps in passing that step.

No, there was no explanation included, just the same email repeatedly requesting the image. I'm not getting any response at all. I hope it doesn't take too long.

I hope so too, because I just checked the casinos Safety Index we use to express how likely the casino is to pay the money, and well, it says zero points. I'm truly sorry to say that, but if the casino decides not to pay, even without a good reason on their side, we won't be able to change that very much, I fear...

https://casino.guru/1bet-casino-review

Still, hoping for the best!

Hey, how did things turn out for you, if I may ask?

Hi, why do you ask? Are you having any problems?

My experience with 1Bet

I would like to share my personal experience with 1Bet here so that other players can form their own opinion.

I accepted a bonus and then placed normal bets with €100 from my Visa card plus the bonus (€100). I both won and lost bets. In the end, I had winnings of around €980.

These winnings were subsequently removed from my account. The only explanation given was "bonus manipulation".

To this day, however, no one has been able to explain to me,

which specific rule I am alleged to have broken

which bets or transactions are being disputed,

or what evidence exists for this accusation.

I sent an email to over a week ago. support@1bet.com I sent an email and haven't received a reply to this day. In the live chat, I'm repeatedly told to wait or send another email. I haven't received any substantive answers to my questions.

I carefully read and downloaded the bonus terms and conditions. Nevertheless, I was not informed which provision I supposedly violated.

Since I did not receive a comprehensible explanation, I saved all correspondence, chat histories and all relevant documents and filed a formal complaint with the responsible authority.

My personal recommendation based on this experience: I would currently advise against playing at 1Bet. As long as a provider withholds winnings without clearly informing the customer about the specific reason and the underlying evidence, I would advise everyone to be cautious and consider other providers.

Should 1Bet provide me with a complete and comprehensible explanation with corresponding evidence, I will of course update this post.

Has anyone had similar experiences with 1Bet?

Update 30.06.2026:

Today I received my €100 deposit back. The reason given was that I had allegedly violated the bonus terms and conditions.

To my knowledge, the accusation refers to the fact that bets with minimum odds of 1.80 were not allowed. In my opinion, however, it is hardly realistic to consistently place only bets with odds of 1.80 or higher without incurring losses.

My winnings of approximately €880 were nevertheless withheld.

Now that I have at least received my deposit back, I have requested the closure of my account.

My personal conclusion from this experience: I will no longer use this site and cannot currently recommend it based on my experience. Everyone should carefully review the bonus terms and conditions and be aware of the potential consequences.