0x.bet Casino - general discussion (page 4)

Thanks

They're scammers, they don't pay, and I don't care anymore, I just want to close my account. Even if you're addicted to the game, they won't close it. It's awful that they do whatever they want, but I advise you never to play here if you don't want serious problems.

Do you need any help from our side? Why they don't want to pay?

It's normal to request account closure due to gambling addiction, and on top of that, they don't close it and send you cashback ads the next day. This is the scam casino you have with a good rating. It's not Norman either, and there's no justification whatsoever. Besides, I can send the emails to anyone who wants to know about this experience if it's true.

When it comes to gambling addiction, casinos should always be on the lookout and try to close the player’s account as soon as possible and, of course, stop sending them any promotions. But that’s not always the case, and sometimes I’ve encountered situations where, I don’t know why, but casinos try to convince the player and ask them why they want to close their account. In this case, it doesn’t seem like a good idea to me if the player has clearly stated why they want to close their account.

But if you’re having trouble with this, you can contact us. We give casinos a few days to resolve the issue, but it certainly shouldn’t take long.

I want to share my experience with 0x.bet because I believe other players should be aware.

I won approximately €595,000, but after I requested a withdrawal my winnings were suddenly frozen. Months later, my balance was removed completely.

The casino first referred to a game provider issue. Later they changed their explanation to a "platform malfunction". However, the game provider confirmed to me in writing that no malfunction, no glitch and no duplicate win events occurred during my gaming sessions.

Despite many emails and requests, 0x.bet has never provided the technical evidence they claim exists. They repeatedly state that the report is "confidential" while refusing to disclose the information needed to verify their decision.

My case has now been ongoing for more than seven months. I am still waiting for transparency and a fair resolution.

If anyone has had a similar experience with 0x.bet, I would appreciate hearing from you.

Thank you for your reply.

I understand that technical issues can be complex. However, this case is no longer about speculation. It is about evidence.

For more than seven months, 0x.bet has refused to disclose the technical report they rely on while simultaneously asking me to accept their conclusions. The game provider has confirmed there were no game malfunctions or duplicate win events.

If the casino’s decision is based on another system or platform issue, then it should have no problem providing objective technical evidence to Casino Guru or to me.

Extraordinary claims require extraordinary evidence. So far, none has been provided.

Thank you for your response.

There is another important inconsistency that has never been addressed.

On 3 March, 0x.bet publicly stated on Trustpilot that the issue was caused by the game provider. Later, they changed their explanation and claimed it was a platform malfunction. These are two different explanations, and no evidence has ever been provided to support either one.

Furthermore, even if there had been an error that resulted in my winnings being higher than they should have been, it does not automatically justify confiscating 100% of my balance.

If the casino believes that only part of the winnings was affected, then why was my entire balance of approximately €595,000 removed? Why was no calculation provided showing what the correct balance should have been?

These are reasonable questions that still remain unanswered after more than seven months. I hope Casino Guru will continue requesting the technical evidence and an explanation of how the casino calculated my final balance.

Hello, of course it's about facts and proofs, and I'm glad to see you lodged a complaint because that's our way of considering fairness. It's really nice, and eventually that poses a complication right from the start: thorough investigations, AML checks, and game provider involvement are rather common. Though I understand that players are not happy about it, I can see why they feel that way.

I also understand that a technical glitch is painful. And understand your opinion on this.

Hopefully the matter will be resolved fairly soon.

Hello, I have a problem with the 0xbet casino. I requested self-exclusion due to issues and sent an email 3 days ago. They ignored me and I continued depositing and betting until now, between €3000-€4000. My question is, do I have the right to claim compensation from the time I sent the email until now?

Thank you

This could be the answer in Spanish.

Hello, that is clearly an unpleasant situation. Submitting an official complaint was a smart move. In my opinion it's best to see what the casino operator has to add to this. Without knowing details, it could be misleading to speculate. I know it's not easy, but the first part of the complaint can be slower, so please be patient.

Thank you for your response.

I would like to point out another important issue.

According to 0x.bet’s own Responsible Gambling Policy, the casino states that it monitors player activity and should intervene when a player shows signs of problematic gambling, including excessive deposits and gambling behaviour associated with addiction.

In my case, this clearly did not happen. Despite my gambling addiction and the significant amount of deposits made over a prolonged period, no meaningful intervention or protective measures were ever taken.

Furthermore, the dispute regarding my €595,000 in winnings remains unresolved. More than eight months have passed, yet 0x.bet has still failed to produce any technical evidence supporting its allegations. At the same time, Belatra has confirmed in writing that there were no technical malfunctions or irregularities during the period in which I legitimately accumulated these winnings.

Because of the casino’s continued failure to provide evidence or reach a fair resolution, several legal professionals and other parties are now reviewing the case and considering further legal action.

I still hope that 0x.bet will choose transparency and fairness by providing the evidence they repeatedly claim to have, or by making a fair settlement proposal.

Thank you for your continued interest in this matter.

Good day to you, and thank you for this follow-up. I must say I'm disappointed to see that the casino did not provide any sort of evidence to support their stance regarding your withdrawal. In light of that, I consider the responsible gambling situation just described as another important part of the casinos' approach. I'm sorry to see you feel this way, and I understand that from your perspective the casino has failed and I respect that. I personally appreciate you deciding to share your thoughts and important experiences with us on the forum.

Would you kindly keep us posted about the steps you seem to have covered, please? I think the others would also appreciate that. 🙏