Hello, could you please tell me where you didn't get the sign up bonus? Have you contacted the casino, why did this happen and what should you do in this situation? I would probably do that first and try to get an answer from them.
Please try and let them know what they told you.
And could you please tell us which casino it would be, so we can try to find out more?
Well, you need to be signed up in your casino account to see the balance, but if you don't remember at which casino you played, I cannot imagine how you would do that. 🤷♀️
Try to remember then.
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