Recently, I was denied a payout by Ozwin Casino. Since this happened I did place an unfavorable review about my experience.
I was an Adventurer level player that had consistently deposited money to play.
They stopped offering coupons to me and when I asked about it they emailed me the following : See screenshot
This is what my coupon tab looks like now
Does this sound right to anybody ?
So basically, they said you are being so fortunate now that any other bonus would seem unfair towards others, less fortunate players. This is a very "interesting" approach, I'd say.
Sports betting companies do the same to some players. They don't close your account, but they won't give you any bonuses.
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