Good afternoon, I activated a bonus by mistake, since it was in English and it appeared as a notification, when I realized I had more money than I had won and I did not understand why, I tried to continue playing other games and it does not allow me, I tried withdraw only what I had won and it does not allow me either, I already wrote to the support email but I still have no response. Aid!!!
Unfortunately if you activate a bonus your normally stuck with it until you have wagered it and either made a profit or you lost it. What was the wagering requirement, I have taken some bonuses and beaten the wagering
Good afternoon, I activated a bonus by mistake, since it was in English and it appeared as a notification, when I realized I had more money than I had won and I did not understand why, I tried to continue playing other games and it does not allow me, I tried withdraw only what I had won and it does not allow me either, I already wrote to the support email but I still have no response. Aid!!!
Hello.
In such a case, I'd try live chat instead of support. It requires an immediate response, I'd say.
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