The player from Russia encounters issues with KYC verification after initially submitting documents for his account. Although he provided his national passport and live check, he receives an email stating that his verification has failed without an explanation. He is seeking clarification on why his verification was unsuccessful and the status of his funds.
FortuneJack Casino - Player’s KYC verification has failed.
Amount: 1,800 USDC
FortuneJack Casino
Safety Index:HighSafety Index
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8.8
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Case opened
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Waiting for Casino Guru to reply
6d 19h 52m 32s
Case summary
4 hours ago
Public
Public
2 days ago
I registered on September 24th. I deposited and withdrew funds. One day I requested for withdrawal but it asked me for KYC verification, I have given my national passport and live check, it was written that verification was passed. but after 10 hours later I got a email that "your verification is failed". I asked them tell me what's wrong but they don't answer why they stole my money. How can I fail verification if I sent my passport? I am ready to provide any documents, any checks.
Public
Public
18 hours ago
Dear kerosin48,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you provided any other documents to verify your account?
- Do I understand correctly that the casino confiscated your winnings?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
