The player from Czech Republic is experiencing issues with the withdrawal of 3500. The casino is not communicative and has only sent him 2000 out of a total 5500 withdrawal request. The complaint was rejected because the player didn't respond to our messages and questions.
forBET Casino CZ - Player's withdrawal of winnings is delayed.
Amount: 3,500 Kč
forBET Casino CZ
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello, they refuse to pay me 3500 and they aren't even communicating with me. I had a total withdrawal of 5500, they sent me 2000. This was a later payment I requested, not the 3500, so I don't know what to expect.
Automatic translation:
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1 year ago
Dear michaljanus987,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? What is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
Well, it's been since last Friday, but what surprises me is the amount that came to me, the 2000 that I won later, the 3500 thousand. I don't have an overview of whether they have already been sent or what you actually have to deal with via online support, which doesn't want to talk to you when it doesn't want to... so hopefully the money will arrive today, but I'm probably done with it
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1 year ago
Thank you for your reply, michaljanus987. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
