The player from Greece had won €9,593 on Gates of Olympus at Fonbet but had his account closed, receiving only €477 of his winnings. The casino claimed he violated terms without specifying the violation, despite the player having recently completed a telephone identification and received a previous withdrawal of €200. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented further investigation into the issue.
Fonbet Casino GR - Player’s winnings are confiscated after account closure.
Amount: €9,116
Fonbet Casino GR
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
I won 9,593 on Gates of Olympus on fonbet and they closed my account and only credited 477 of the 9,593 under the pretext that I violated the terms, citing various terms without explaining to me what exactly I violated.
The day before, I had completed the telephone identification and they had credited me with a withdrawal of 200 euros.
Automatic translation:
Public
Public
1 month ago
Hello Stavroula,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fonbet Casino GR. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 month ago
Translation
He had made a full identification the day before.
In fact, we had also spoken by phone to verify.
Yes, he really had made a deposit of 100 euros.
3 days ago they told me they would respond to my complaint within ten days.
Automatic translation:
Public
Public
1 month ago
Hello Stavroula,
Please forward the communication between you and the casino, especially where they mention the reason of confiscating your balance, to nikolas.b@casino.guru for further review.
Awaiting your response.
Regards,
Nick
