The player from Italy is unable to contact the casino's support for account verification, facing challenges with both live chat and email. The complaint was closed as the player stopped responding.
The player from Italy is unable to contact the casino's support for account verification, facing challenges with both live chat and email. The complaint was closed as the player stopped responding.
The player from Italy is unable to contact the casino's support for account verification, facing challenges with both live chat and email. The complaint was closed as the player stopped responding.
Hello poiandreiovunque,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Flappy Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Hello poiandreiovunque,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Flappy Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Dear all,
Please, allow us to intervene and provide further clarification about this ongoing case.
The player has successfully completed our KYC process, the pending withdrawal has already been processed from our side and the player has been notified via email form.
We hope that this will clarify the situation and allow everyone to move forward.
Kind regards,
Flappy team
Dear all,
Please, allow us to intervene and provide further clarification about this ongoing case.
The player has successfully completed our KYC process, the pending withdrawal has already been processed from our side and the player has been notified via email form.
We hope that this will clarify the situation and allow everyone to move forward.
Kind regards,
Flappy team
Dear poiandreiovunque,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear poiandreiovunque,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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