Flappy Casino - Player's deposit not credited by the casino.

support@flappycasino.com

Good morning,

On February 21st, I made two deposits of 50 euros each, one at 13:48 and the other at 13:50. One amount was credited to my account, but the other was not. After several attempts to speak with Flappy's customer support, they directed me to speak with my bank. The bank confirmed that the money was sent to Flappy, but they do not want to credit the missing 50 euros, hence my complaint.

Dear Nanda99999,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear Nanda99999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.