Fight Club Casino - The player's account got blocked.

A month ago I played in that casino without any problems, now 7 days ago I signed up and paid € 25 to play, when I started playing I was told for all the games that I could not play in that casino because it does not accept players from Slovenia, I don't know why and before I could. Then I contacted the agent live and he told me to delete all the cookies and log in again. I did all that and I sent them pictures where it was seen that it says everywhere that it is not possible to play for Slovenia, they do not accept players. Then I contacted the agent live again and he told me to write to their office. And there is no answer. Why do I need your help, if you could somehow make some contact with them and explain to them to return the € 25, they are not big money, but why would they leave that money if they do not accept toys from Slovenia, they have my account number.

Hello rile15,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fight Club Casino. Please allow me to ask you a few more question before we would move forward.

Could you please clarify how is it possible that you played there before registration? Did you fill in all the registration information correctly? Is your account currently active and if not, since when is it closed? Did you forward the casino any payment information where they could refund your deposit?

Looking forward to your answer.

Regards,

Nick

I played normally in that casino, she didn't play for a while and they didn't block me. A couple of days ago I applied normally and I invested normally and then when I started playing I couldn't open any games, on each one it was written that it is not possible to play because I am from another country and it was strange to me, then I contacted them and it was strange to them. Then when I checked out and wanted to register again, it couldn't, it always kicked me out and wrote that I can't play because of another country.

Hello rile15,

Thank you for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

OK thanks

Hello, rile15,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Fight Club Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Fight Club Casino Team,

Could you please explain the player's situation in more detail from your point of view? Will his deposit be refunded?

Thank you in advance for providing the information.

Dear rile15,

We offer our deepest apologies for this situation. We have contacted you by mail to request bank details for a refund and your deposit will be returned to you.

Unfortunately, recently Slovenia is indeed a prohibited country for playing in our casino, so there have been misunderstandings. We will do our best to transfer your funds as soon as possible.

Greetings,

Thank you, Fight Club Team, for the explanation.

Dear rile15,

Can you please confirm you already provided the casino with the payment method details for the deposit refund?

Please let us know about an update on your issue.

Today I sent them everything they need via e-mail, now I'll wait a few days and let you know if everything is ok

Great, thank you for the update.

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal, or an update.

Please let us know as soon as you receive the payment.

Dear rile15,

Was your issue resolved? Could you please provide us with an update?

I am extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Greetings are nothing yet

Thank you for the update, rile15.

Dear Fight Club Casino,

Could you please look at the player's issue and provide us with information about the current status of the refund process?

Does the casino have all the necessary data to issue a payment? Was it already processed?

Here I got it, so you can close it, thank you very much

Great news! Thank you, rile15, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you too, Fight Club Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru