HomeComplaintsFight Club Casino - Player was asked to finish the wagering requirements.

Fight Club Casino - Player was asked to finish the wagering requirements.

Amount: A$100

Fight Club Casino
Safety Index:Above average
Submitted: 25 Jan 2022 | Case closed : 14 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Australia is dissatisfied, because the casino asked him to wager his deposit in order to request withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Dear Mark,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Unfortunately, some casinos require to wager the real money deposit. This is one of the standard AML (anti-money laundering) rules. Not all casinos require this, but it isn't anything unfair. I have also checked the casino’s T&Cs and I found this:

„9.6 If a Player requested a withdrawal of the funds, but the sum of made bets since the last deposit is less than 3x (three) times the size of that deposit, the Casino reserves the right to charge the Player the costs of transaction processing, including deposits and withdrawals. This decision is at the sole discretion of the Casino management."

I suggest you fulfilling the requirements, otherwise, you won’t be able to request the withdrawal.

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
2 years ago

Dear Mark,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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