The player from Malaysia has been blocked from the website after winnings a significant amount of money. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Derek,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please specify, when exactly you were blocked? I tried to access the website, but it seems to be not working at this moment.
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. I am sure you understand I am not able to find out, what is in your voice recordings from the attached screenshot.
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristína