HomeComplaintsFIFO88 Casino - Player has been blocked.

FIFO88 Casino - Player has been blocked.

Amount: €5,000

FIFO88 Casino
Safety Index:Very low
Submitted: 11 Sep 2020 | Case closed : 24 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Malaysia has been blocked from the website after winnings a significant amount of money. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

After I have won big, they blocked me and stopped all communications....

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4 years ago

Dear Derek,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you please specify, when exactly you were blocked? I tried to access the website, but it seems to be not working at this moment.

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru. I am sure you understand I am not able to find out, what is in your voice recordings from the attached screenshot.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristína

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4 years ago

Dear Derek,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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