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About a month ago I won 1500.20$ on Thisisvegas Casino playing slots. They first asked me to send in documents to verify the account, that being Drivers License,card,and a bill with my name on it. Account verification has been completed weeks ago. They do maximum withdrawals of 500$ per week, and they paid me my first 500$ in the first week. The second week they were supposed to pay me the next 500$ which they still haven’t done. It’s been over the casinos stated time frame . Please help me Casinoguru!

Dear BartCajun33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication along with your cashier history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Thank you very much, BartCajun33, for your reply. Could you please advise if you have received any from the following payments already?

I’ve received two payments…but, the second payment took weeks for me to get paid. They promise one payment per week. I’m still owed 1 more payment.

I fully understand your frustration, BartCajun33. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the last payment and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

I appreciate it.

Please bear with me till Monday and we will intervene if there's no development by then. Thank you very much for your patience.

Hello BartCajun33,

Have there been any developments since our last conversation?

Dear BartCajun33,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Additional comments from the player:

"They finally paid me…thanks for the help."

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, BartCajun33, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru