Spin247 Casino - Pelaajan kotiuttaminen on viivästynyt.

I chat daily and I have been told the following in different conversations by chat (not in this order)

-I’m at top of que for processing

-I require proof of payment method

-all docs are in order and banking team has note on account that says "OK to start payment"

-I need proof of transaction from date of withdrawal and proof of payment of the payment

-will be processed "today" and allow for withdrawal tomorrow.

I have screen recordings of all but one of the chat conversations

they are large files

Dear Alexandra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please note KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. However, I completely understand that inconsistent information from the casino is quite confusing.

Which documents have you already provided? Could you please confirm that you provided all the required documents?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

I have completed identification docs. Then I was told needed proof of payment method for deposit which I then immediately submitted per their instructions, phone bill containing ownership info and bank statement showing payment to my phone service provider.

min one conversation after that, I was told that I need to show the transaction of the deposit from the day of win/withdrawal. ( I have a post paid phone account ). The official bill will not be generated until March 11. So I then submitted a screenshot and PDF of the web page from my online phone account datailed activity from the day in wuestion and have since heard that all documents are verified.

Further, I last received email from id@spin247.com stating"Upon reviewing your account, we can see a withdrawal of $1500 was processed today, 02/03/2022 - congratulations on the win. After we have processed a withdrawal, it is then down to the procedures of your relevant payment method. As a guideline, this is 1-3 working days for Interac. Please be aware the weekend and holidays will no"

This is not my first rodeo and every single casino that completes their steps and processes withdrawal through this method subsequently has an email instantly sent to me from Gigadat payment provider. At that point, the 1-3 processing time of provider begins. I have yet to receive this Gigadat email.

Update. So I received the payment provider email.

next: I did 3withdrawals of 500$. I received one withdrawal notification from payment provider. No correspondence from casino to confirm other than the quoted one above. It is possible that the 3 were went as 1. But I would like to keep this open until funds are received.

I have a suspicion that casino guru had a hand in my cash out moving forward.

thank you

Deal done. Thank you casino guru.

Thank you for your replies, Alexandra. Do I understand correctly that the issue has been resolved?

Yes.

after complaint was opened, I received an email saying processed. After responding in open complaint on your site, received payment provider notification a few hours later. Lastly, received sms from provider string full amount of 1500.

thank you

Awesome news, Alexandra. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.