Royal Planet Casino - Pelaaja kamppailee nostaakseen voittonsa.

I deposited 25$ cash and won 300$. I requested payout, and they lie and continue to refuse to pay me .....

I have screenshots where they have lied all month.

Hello Elain350,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Royal Planet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I deposited cash through Bitcoin. No bonus involved. My account has been verified and I have collected twice in smaller amounts. 40 and 100 I believe.

They have all the verification.

They just refuse to pay me. They say, surely it will be there in the days to come .

Here is today's conversation for the 29th day

Thank you Elain350 for all the information provided so far. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Elain350,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Royal Planet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Royal Planet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan