Dear SusieQ,

Thank you for taking your time to provide the review. We truly appreciate your feedback.
Our goal is to provide the best possible experience to our Customers and we are sorry that your experience on our platform has not been positive.

We kindly invite you to contact our support team or to open a complaint here on casino guru in case you have a particular issue you'd like us to investigate further. Please provide your account details and so we could review the details of the case.

Or you can open a complaint here on casinoguru and we'll make sure to sort it our asap.

Sincerely,
Kingmaker team.

Dear SusieQ,

We’re sorry to hear about your experience and the lack of communication regarding your withdrawal requests. This is not the level of service we aim to provide, and we truly regret the inconvenience caused.

Please rest assured that we’re reviewing this matter and will take steps to ensure such delays don’t happen in the future. If your issue hasn’t been resolved yet, kindly share your request details so we can prioritize it immediately.

Thank you for your patience and for letting us know about this situation.

Best regards,
iWild Casino

Hey Susie, can you please provide me with a message your account details so I can have a look at your RTP numbers?

When it comes to RTP, that's nothing we can take credit or blame for I'm afraid. As a licensed casino, we have no control over the outcome of the games, so if you have a low or high RTP and hit frequency that's nothing we can do anything about. With that said, we wouldn't want to either as that would remove the random element of gambling which makes it fun and exciting.