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I've now been waiting for a payout for more than 3 days, so I wrote to support several times, I was always told that your money would come, but I still didn't get anything. I need the money right now. I played without a bonus. It works immediately when paying in but not when paying out or what? The casino lures with the payout of a maximum of 3 days and I didn't count the weekend with the weekend it's now 6 days and I still haven't received anything.

Ich habe jetzt mehr als 3 tage auf eine Auszahlung gewartet daraufhin habe ich mehrmals dem Support geschrieben mir wurde immer nur gesagt ihr geld kommt aber es kam immer noch nichts bei mir an. Ich brauche das Geld gerade. Ich habe ohne Bonus gespielt. Beim Einzahlen geht es Sofort aber beim Auszahlen nicht oder was ? Das casino lockt mit der Auszahlung von maximal 3 tagen und das Wochenende habe ich nicht mit berechnet mit dem Wochenende sind es jetzt 6 tage schon und ich habe immer noch nichts erhalten.

Dear Ertugrul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Ertugrul,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.