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The problem lies in the fact that I cannot make withdrawals, I invested €3000 in a

months in this casino, receive and seconds by mbway, after winning for the first time 7000€ I tried to withdraw that amount, they started

the problems with having to send my documents, selfie with document, phone to associate the account etc, after days of solving this, I start trying to make withdrawals, always refused, I tried to talk dozens of times with operators, no answer, I had to wait 12 hours and trying to find out the resolution through the chat, I got it in 3 withdrawals after more than 90 withdrawal attempts were refused the withdrawal in 3 x of 2000€, after that I couldn't do it anymore, I got a response a little bit saying that we are refused by the mostbet anti-fraud system, and that I had to continue to play and have activity for the system to recognize me and the anti-fraud system to let me pay to protect my money. I've always done fur

same equipment, I've always trimmed using the same equipment and bank account, I don't understand this system and I want to get my money that I need in this

So for more than a week I've been trying to withdraw every day until I get something but the system always refused today after receiving it in my account yesterday and a withdrawal of € 1000 pk I can't withdraw it anymore, and after 20 attempts it's always refused , I start to run out of patience and deceived by this institution, can you help to solve it? I need my money I just invested and when I want to recover my investment and this ordeal and I see no way around it even after trying every day to either withdraw or talk through the chat trying to get them to tell me something that I only received today after a week of requests chat help.

Pneu problema reside no facto de não poder fazer saques, investi 3000€ num

mes neste casino, receber e segundos por mbway, após ganhar pela primeira vez 7000€ tentei sacar esse montante, comecaram

os problemas com ter de enviar meus documentos, selfie com documento, telefone associar a conta etc, após dias a solucionar isso, começo a tentar fazer os saques, sempre recusado, tentei falar dezenas de x com operadores, sem resposta, tinha de esperar 12 horas e tentar saber pelo chat a resolução, consegui em 3 saques após mais de 90 tentativas de saques recusados o levantamento em 3 x de 2000€, após isso não consegui mais, obtive resposta a pouco a dizer que estamos recusadas pelo sistema antifraud mostbet, e que tinha de continuar a jogar e ter atividade para que o sistema me reconhecesse e o sistema antifraud deixar pagar por proteção do meu dinheiro. Sempre fiz pelo

mesmo equipamento, sempre fiz recravas pelo mesmo equipamento e conta bancária, não entendo este sistema é queria receber o meu dinheiro que me faz falta neste

ento e a mais de uma semana que ando diariamente a tentar saques até conseguir alguma coisa mas o sistema sempre recusado hoje após recebimento na minha conta de ontem e um saque de 1000€ pk não dá mais pra levantar, e depois de 20 tentativas sempre recusado, começo a ficar sem paciência e enganado por esta instituição, podem ajudar a resolver? Preciso do meu dinheiro fui justo investi e quando quero recuperar o meu investimento e este suplício e não vejo forma de contornar mesmo depois de diariamente tentar quer sacar quer falar pelo chat a tentar que me digam algo que só hoje recebi depois de uma semana de pedidos de ajuda no chat.

Dear 912705641,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

good night

after your answer, I would like to inform you due to my lack of knowledge that the problems started on 12/04/2023, the date of the first rescue attempt and not today as assumed by kristina.

attached photo of proof of refusals on the aforementioned date.

what the casino wants and says is that my account is not allowed to be withdrawn because my account is under the mostbet anti-fraud system and to continue playing and loading as I have always done that the system may unlock my user. As I want to play responsibly, I would like to have the money I won with my investment before thinking about sending more money or spending what I won, which, as the photo I sent, I already spent € 1600 of the mandatory premium, now the survey indicates that the casino is trying to usurp my money and not let me withdraw what is mine and not for other reasons as you mentioned! Written by mostbet. With evidence of the above-mentioned conversation and date

Boa noite

apos vossa resposta venho informar por falta de conhecimento meu que a data de início dos problemas foram em 04/12/2023, data da tentativa do primeiro resgate e não hoje como pressuposto por kristina.

anexo foto de prova das recusas na data referida.

o que o casino quer e diz e que a minha conta que não deixam sacar porque a minha conta está sobre o sistema antifraude da mostbet e pra continuar a jogar e a carregar como sempre fiz que pode ser que o sistema desbloqueio o meu usuário. Pra como quero jogar responsavelmente gostava de ter o dinheiro que eu ganhei com o meu investimento antes de pensar em enviar mais dinheiro ou gastar o que eu ganhei que como foto que enviei já gastei 1600€ do prémio obrigo, ora inquérito denota que o casino está a tentar usurpar o meu dinheiro e não me deixar fazer levantamentos do que é meu e não por outras questão como referiu! Escrito pelo mostbet. Com provas da conversa e da data acima referida

Thank you for your reply, 912705641. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

I have already received €3000, €3400 is missing at the moment but always with the fact that to receive it, I have to make 50 or 60 requests and now only when I try to withdraw from now only if they are €100 the system assumes and and even so 1 per day, all other requests are always refused.

I'm tired of talking to the chat and operators always the same answer to continue playing to unlock the anti-fraud, I've already played I've loaded more money I've already lost another 500 € and we're still the same, always refused. And transfers of €100 per day are unacceptable and making fun of customers, I feel that I am a customer who deserves nothing just because I earned some money on their platform.

I imagine what those who earn €50,000 must go through to raise that much money.

I just wanted to receive what's mine I earned with MY money, and they don't want to know or unlock it I even sent a copy of my bank proof of iban and with the date as they asked me and even then and this ordeal and being without my money.

I would appreciate some help but it's difficult with this company that does everything

not to give what someone just won

Já recebi 3000€ faltam 3400€ neste momento mas sempre com com o facto de que para receber, tenho de fazer 50 ou 60 pedidos e agora só que quando tento fazer saque de agora só se forem de 100€ o sistema assume e e mesmo assim 1 por dia, todos a os outros pedidos são recusadas sempre.

Estoi cansado de falar com o chat e com os operadores sempre a mesma resposta pra continuar a jogar pra desbloquear o antifraud, já joguei já carreguei mais dinheiro já perdi mais 500€ e continuamos na mesma sempre recusado. E transferências de 100€ por dia e inadmissível e gozarem com os clientes, sinto que sou um cliente que não merece nada só pk ganhei na plataforma deles algum dinheiro.

imagino o que os que ganham aos 50000€ devem passar pra levantar tanto dinheiro.

queria só receber o que é meu ganhei com o meu dinheiro MEU, e eles não querem saber nem desbloquear até mandei cópia do meu banco do comprovativo de iban e com data como me solicitaram e mesmo assim e este suplício e estar sem o meu dinheiro.

agradecia uma ajuda mas tá difícil com esta empresa que faz de tudo

para não dar o que justamente alguém ganhou

All I got was my money with no active bonuses and my account is 100% verified, e-mail, phone, ID card and selfie as requested, in addition to

this and without asking

I sent proof of iban with the date on the print as I was asked in one of the dozens of conversations in the chat, I don't understand the excuse that my account is under the protection of the mostbet anti-fraud system, why don't they put each withdrawal with a pin on the phone to confirm if it's me? ?????? They make it difficult for the customer to gamble later and lose everything, I have no more confidence now after everything I've done, everything I've waited for everything I know to prove that I'm the one trying to get what's mine just that, what's mine...

Tudo que ganhei foi com meu dinheiro sem bónus ativos e a minha conta está 100% verificada e-mail telefone, cartão de identidade e com selfie como pediram, alem

sisso e sem pedirem

enviei comprovativo de iban com data no print conforme me pediram numa das dezenas de conversa no chat, não entendo a desculpa que a minha conta está sob proteção do sistema mostbet antifraud, pk não colocam cada levantamento com pin no telefone pra confirmarem se sou eu??????? Complicam para depois o cliente jogar e perder tudo, não tenho mais confiança agora depois de tudo que fiz tudo que esperei tudo que sei pra comprovar que sou eu a tentar levantar o que é meu somente isso, o que é meu…

Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear 912705641,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.