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Dear Larry,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Do I understand correctly that your bonus winnings have been cancelled?

Looking forward to hearing from you.

Best regards,

Petronela

Yes I fully verified my account with kasey by calling and sending documents through email

i also have the screenshots of the agent telling me I couldn’t receive my withdrawal due to too many bonuses?

it was 2000$ Total

then I dropped as low as 500$

and after I was told that my cash withdrawal was denied even the remaining 450$

disapeared

this is the resolution I get ? Again not fair your only help is putting it back on me as if I didn’t do something right? Or if I’m in the wrong?

I would seriously look at your motives and ethics

why is it your casino has no problems taking deposits but has no intent on paying out withdrawals

Hi Larry,

I’m sure you understand that I don’t work for Jumba Bet Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to receive your winnings. 

Could you please forward any relevant communication to petronela.k@casino.guru?

Dear Larry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.