Ignition Casino - Pelaajan tili on estetty.

My girlfriend showed me this site. I deposited around 100 in the middle of play my account got disabled. About ten minutes before my phone died and I grabbed my girlfriends iPad to continue my play. Idk if my girlfriend was still logged in or something and that caused them to lock it??? I was up roughly $3500. I sent in my ID for verification when I set up the account.

Dear Joe,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://www.ignitioncasino.eu/terms-of-use:

"You are permitted to open only one Account. Only one account is allowed per household. Multiple accounts held by the same individual are subject to immediate closure and at our sole discretion we reserve the right to consider any balance in duplicate accounts forfeit. Furthermore you shall not permit another person to access the Website or Software via your Account without the express written permission of Ignitioncasino.eu."

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you mentioned, your girlfriend has an active account from the same IP address. This has been recognized by the casino as breaching T&Cs and your active balance was confiscated.

Could you please advise if you have redeemed any promotional offer? Has any of these two accounts been verified in the past?

Thank you very much in advance for your reply.

Best regards,

Petronela

Hers has been verified and mine has not yet. I just opened it. I sent my ID to get verified though. We do not live together but I was at her house when this happened. She was not logged in though.

Thank you very much, Joe, for your reply. Could you please advise if you've redeemed any promotional offer when depositing funds into your account?

Yea I did. I won the money before using any of the bonus funds

Thank you very much, Joe, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Ignition Casino to join us and help us resolve the player's issue.

We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 7 days, we will be forced to close the complaint as unresolved.

Dear Joe,

Unfortunately, the casino haven't respond in any way to us. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do for you. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help. The complaint will now be closed as unresolved, which could negatively affect the casino's rating.

Best regards,

Nick

Casino.guru