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10 August 2021,17:50 Sydney,Australia time,i do withdrawal £266.7 and than i waiting for 33 hours and than i got it email from Harry’s casino if this casino will be do approved for my withdrawal as quickly as possible,but after i got it email from harrys casino and i open and check my account at harrys,they already rejected my withdrawal,Sir/Madam please solve this problem for me as quickly as possible,thank you

Additional comments from the player:

"This casino verry hard for withdrawal approved and when i send it email and i asking for my withdrawal,this casino never reply my email.And for my kyc document already verified.So please help me for solve this problem,thanks"

Dear Mick,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. I hope I understood correctly that you are experiencing difficulties withdrawing your winnings and the withdrawal has been placed just a few days ago.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Ok just now i got it email from harrys casino and than now i just waiting my withdrawal .And this the email from Harris Casino=Dear Mick,

Thank you for contacting Harry's Support Team. 

We would like to inform you that we are aware of your request and you will receive your payment as soon as possible.

 Thank u already reply my messages.After i will let u know.

Thank you, Mick, for the update. I will be waiting for another one patiently. I truly believe it’s only a matter of time before you’ll receive your withdrawal.  

So now please help me🙏🙏🙏🙏🙏and than did u got it my email=micksantoso@yahoo.com? Until now i already waiting 70hour.

Ok till now i already waiting for 70hour.And they already aware about my withdrawal question,but why they not pay my withdrawal money straight away?

I fully understand your frustration, Mick. I will set the timer for additional 7 days and if there’s no development by next Sunday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. As I mentioned earlier, it is nothing unusual for withdrawals to take 14 days to appear in your bank account. Thank you in advance for your patience.

ok thank u,Petronela,but did u already got it my email?

For me just Pokies Parlour is the best event take 48hour but if deposit use neosurf so i can do withdrawal use coinspaid and Kim Vegas is the best too for withdrawal faster no more than 3hour but the live casino is little bit/poor

Yes, I have received your email, and thank you very much for your feedback. I will check back with you on Sunday.

Hi Petronela how are you today? Petronela did you got ti my email about reply email from Harrys Casino? So can i asking you for make sure? Harrys casino will be pay my winning money/no? If you already ready my email? How about your reckon? Please let me know,thank you

As I stated earlier, I will check back with you on Sunday.

Ok thank u Petronela for reply my chat

Hi Petronela how are u today? Petronela did u got it my email? Please let me know,thanks

Hi Petronela how are you today? So 2days ago i was send it email to you and did you already got it my email? & how was your reckon for my email from Harrys Casino? So please let me know,thank you for your reply my chat.

Thank you very much, micksantoso, for your email. Could you please advise why on the forwarded screenshots I can see a withdrawal of £336,70 and your complaint has been submitted for £266,70?

Im sorry Petronela that time i was stressing because i cannot do withdrawal using bitcoin method and than in option withdrawal for bank transfer just only can do at Europe and i keep going for bet in roullete.But when i got it winning,i awake and stop it and i was thinking for make account bank use iban and swift,because all the bank at Australia not using iban(international bank accoung number).Im sorry about that Petronela.So how about your reckon about my withdrawal? Please let me know and thank you

I fully understand your frustration, micksantoso, but we're moving in the right direction. Since bank transfers take a bit longer I will set the timer for additional 7 days and if there’s no development by Tuesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

hi Petronela,how are u today? Today i already got it payment £336.7 and thank you verry much u already correspondencey email,have a nice day dan always stay safe from covid19👍👍👍👍👍👍

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, micksantoso, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru