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I have been going back and fourth with diffrent agents since November all sent everything n to casnio they approve my docouments they told me tht my payout was approve they sent it out to me its January now everytime i talk to someone they keep telling me its coming it takes a certain amount of business days its going on 2 months i have not gotten my payout from this guys they keep giving me the run around every agent i talk to

Hello rellrell4040,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DuckyLuck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes i played with real money they sent me a email stating tht my account was approve ovver a month ago they sent me a email stating the my payout was being transferd to my account over a month ago days go by no type of transfer r nothing to my account i have talked to maybe 5 r 6 diffrent agents and they keep telling me the same thing its on the way i wait another 10 to 15 days diffrent agent tells me the samething last time i spoke to agent they said they was going to send a email tht they after they reach out to the payout team i still.have heard nothing i told them tht i was scam and the agent told me tht i wasnt a they promise imm going to get paid i have heard this 4 to 5 times and imm very upset about this i can play with my money with no problem.but when i win a payout it seems to be a problem with me getting paid out

Thank you rellrell4040 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru)who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you rellrell4040 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask DuckyLuck Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Hello rellrell4040, Nick and Peter! The payment was sent to the processor in November. We emailed the processor requesting more information for the reason this payment had not been deposited in the account yet and they replied today letting us know that it was not deposited as the account was invalid. We have returned the funds to the account. We suggest the use of a different method, crypto being the preferred one as it is faster.

rellrell4040 could you please try using different payment method and let us now if the withdrawal went through?

Please mind that usual time for withdrawals might take a few days or even weeks to be fully processed.

Thank you in advance!

Okay i sent them my bitcoin information they said i would get it faster

Hello rellrell4040! We do see that you sent the bitcoin information. But, the money was deposited to your account. You need to request the withdrawal again and request it to go to your bitcoin account. Let us know once it is done.

Hello there,

Could any of the parties inform us about the development of this complaint?

Thank you!

Hello Peter! Reviewing the account, we see that the funds that were deposited back in the account were used to play.

Dear rellrell4040,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.