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I won a bonus round and was approved to withdraw 500 dollars every thing was good then I ask about my bonus a bunch of times told me it was on the way then all the sudden its 65 bucks like thanks for letting me know and it took 15 days to get my money its not the place you want to spend your money I have put thousands on there website gold level so don't trust diamond reels at all

Dear Gary,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you won $500, however you received only $65? Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.

Have you tried discussing this issue with the casino directly? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, you can post it here.

Thank you very much in advance.

Best regards,

Kristina

Dear Gary,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.