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Dear kk,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

Looking forward to hearing from you.

Best regards,

Petronela

Petronella

Thank you for your reply.

Account verification is not perfect. But I am sending the documents.

I have two coinywin accounts. One is for bitcoin and the other is for ecopayz.

I wanted to change from bitcoin to ecopayz, but I couldn't change the payment method, so I created two accounts.

Creating a new account was recommended by coinywin support in the chat.

I haven't heard from coinywin so I don't have any advice on withdrawals.

Help me!

ペトロネラさん

ご返信ありがとうございます。

アカウントの認証は完全ではありません。しかし書類は送っています。

私はcoinywinのアカウントを二つ持っています。一つはbitcoin用、もう一つはecopayz用です。

私はbitcoinからecopayzに変更したかったのですが決済方法が変更できないためアカウントを二つ作りました。

新たにアカウントを作ることはチャット内でcoinywinサポートからすすめられました。

coinywinから連絡が来ないので引き出しのアドバイスはありません。

助けてください!

I see. It is highly unusual that a casino would recommend opening two separate accounts. Could you please forward any relevant communication to petronela.k@casino.guru?

Additional comments from the player:

"I have contacted coinywin many times, but I haven't heard from him.

Also, I can no longer log in from around November 15th. "

Additional comments from the player:

"coinywinには何度も問い合わせをしていますが、連絡が来ません。

また11月15日位からログインもできなくなりました。"

Dear kk,

Could you please forward any supporting evidence that you have been advised to open two different accounts? Please understand that if you haven't received approval prior to doing so, it would be considered as breaching the rules, and therefore, your account would be blocked.

Unfortunately, there is no proof.

I have already submitted my documents to coinywin, but they were not authenticated even after many days.

Now I can't log in and I don't know if it has been authenticated or not.

I have contacted coinywin, but there is no response from them.

I'm giving up on withdrawing money.

I just want everyone to be aware of this situation.

Thank you very much.

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. However, if you come across any kind of proof that you have been advised by the casino to open two separate accounts, do not hesitate to contact us and we can reopen this complaint anytime. I wish I could be of more help. Thank you in advance for your understanding.