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There is no waiting policy they have instant payouts and they have instant processed crypto payouts , I had a 50$ deposit that didn’t even start being processed it stayed untouched in pending , I emailed the support staff didn’t hear back a word ..so 3 hours goes by and I cancel the withdrawal after not hearing back from anyone I continue to play black jack and there software dealt itself 21 on 17/24 hands I played and every single time I raised my wager to 5 dollars a hand it dealt itself 21 magically to win the hand and this happened 10 different times ..so what they did was refuse to accept a payout so I would play long enough to where their software could start manipulating outcomes of hands ..I have screen shots of their software dealing itself 21 on 17 out 24 hands and I have screen shots of their software dealing itself 21 on my last 5 straight hands when I raised the wager to 5 dollars a hand it dealt itself 21 every single time . Keep in mind I would have been lucky to have gotten two face cards once in a 25 minute span. All these little starts ups are finding ways to manipulate the coding of the interface that programs the software , the rtp% is so laughably illegally but regardless it doesn’t matter they know taking an over an hour and leaving a withdrawal pending and not contacting the accout holder to notify them of the reason of the hold up or not responding to me askifng why isn’t my withdrawal been transaction locked for my litecoin wallet hours later when it usually takes 5 minutes , they know doing shit like this is completely illegal and they know they have to payout in situations like this because of not making the withdrawal processed for me within hours of me requesting it they know it’s completely illegal and if you guys hold them accountable they will pay me the money they owe me ..I can send you guys whatever screen shots you need

Dear Vanillagorilla22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Vanillagorilla22,

Have you received your withdrawal from the casino yet?

Dear Vanillagorilla22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.