BitKingz Casino - Pelaajan voitot mitätöitiin.

Hello,

I signed up for Bitkingz a few days ago, then deposited €40 and immediately verified my account. I won almost €400. Wanted to cash it out. My withdrawal was declined 4 times and for different reasons

-unless I used VPN for a few hours because I'm on vacation and wanted to play for a bit.

• the credit card I have differs from the passport with one letter. I had never had a problem before that. I've been playing with the same documents for more than 3 years and have never had anything
• the error was from the bank and it will take a long time before I could change it the difference is from Afrah in the passport and on the credit card Afra
• i had even played at king billy and bitstarz before with no problems and even cashed out.

They offered me that they only wanted to refund me the 40€. I find that absolutely unfair because I didn't break the rules.

Hallo,

ich habe mich vor Paar Tagen bei Bitkingz angemeldet danach habe 40€ eingezahlt und habe direkt mein Konto verifiziert. Ich habe knapp 400€ gewonnen. Wollte es auszahlen lassen. Meine Auszahlung wurde 4 mal abgelehnt und aus verschiedenen Gründen

-es sei dass ich VPN für paar Stunden verwendet habe weil ich Im Urlaub bin und wollte kurz Spielen.

• die Kreditkarte was ich habe unterscheidet sich vom Reisepass mit einer Buchstabe. Ich hatte noch nie eine Problem gehabt davor. ich zocke seit mehr als 3 Jahren mit selben Dokumenten und hatte nie was gehabt
• der Fehler war von der Bank und wird es lange Zeit brauchen bis ich es ändern könnte der Unterschied ist von Afrah im Pass und auf der Kreditkarte Afra
• ich hatte sogar vorher bei King billy und Bitstarz ohne Probleme gespielt und habe sogar ausgezahlt.

Sie haben mir angeboten, dass sie mir nur die 40€ zurückerstatten wollten. Das finde ich absolut unfair weil ich die Regeln nicht verstoßen habe.

Hello Zoraafrah77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BitKingz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Did you use any bonus to accumulate your balance? When was the last time you spoke to the casino and what was it about?

Please note that using a VPN is strictly against most online casino terms and may lead to account suspension anytime. You can also ready the term in here (https://www.bitkingz.com/terms-and-conditions)

"Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings."

Looking forward to your answer.

Regards,

Nick

No, I didn't use a bonus.

I used the VPN for a few hours and then continued to play without the VPN.

I've been registered for about a week.

but The casino accepts players from Austria and they accepted my documentation at the beginning.

Nein ich habe kein Bonus verwendet.

die VPN habe ich für paar Stunden benutzt danach habe weiterhin ohne VPN gespielt.

ich bin seit ungefähr einer Woche registriert.

aber Das Casino akzeptiert Spieler aus Österreich und sie haben meine Unterlagen am Anfang akzeptiert.

Hello Zoraafrah77,

Unfortunately, as mentioned above and as I stated the casino's terms, VPN is restricted to use in the casino and if you did so, the casino had every right to void any balance on your account and close it permanently.

Is there anything else we could assist you with?

Dear Zoraafrah77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.