Betfinal Casino -arvostelu

Pelaaja ''COLTERWOOD'' aloitti valituksen, joka koski Betfinal Casinon voittonsa takavarikointia. Kasinon syynä oli se, että pelaaja oli rikkonut VPN:n käyttöä koskevia ehtoja. Alkututkimuksen jälkeen kasinoa pyydettiin toimittamaan lisätodisteita, jotka osoittaisivat, että pelaaja oli yhteydessä laittomaan toimintaan, mutta kasino kieltäytyi tekemästä niin. Tästä syystä valitus on suljettu ratkaisemattomana

Venäläinen pelaaja teki kaksi nostopyyntöä 150 dollaria ja 300 dollaria, lähetti kaikki tarvittavat asiakirjat kasinolle tilin tarkistamista varten ja pian sen jälkeen he saivat vahvistuksen vastaanottamisestaan ja myös maksun käsittelystä. Loppujen lopuksi pelaaja sai vain 127 dollaria ja heidän tilinsä jäädytettiin, koska heidän asuinmaansa oli merkitty rajoitettujen maiden luetteloon. Rekisteröitymishetkellä Venäjää ei kuitenkaan vielä rajoitettu, ja siksi pelaaja halusi noutaa loput rahansa. Valitettavasti kasino lopetti yhteydenpidon heidän kanssaan ja tämä valitus pysyi ratkaisematta.

The customer wanted to withdraw their funds but didn't receive anything for a long time and the casino support's only response was that it was still being processed. The casino never responded to this complaint.

The customer had requested withdrawals from their account but instead, their account was suspended because of a change in the casino's terms, more specifically, the customer's country had been added to the list of restricted countries. The casino had paid out the customer a fraction of their deposits but the customer argued they should have been paid all of their deposits as well as winnings from the casino since the customer won before the country was excluded. The casino responded that they returned all of the deposits but the customer denied this claim and there hasn't been any progress in this case.

The customer wanted to withdraw their winning and after sending verification documents to the casino, their account was suddenly locked. After inquiring why it was locked, the casino cited a breach of terms and conditions and that they would refund only the customer's deposit. After denying breaking any terms, the customer requested an explanation but the casino didn't provide any concrete proof of their claims thus this complaint is viewed in favor of the customer.

The customer wanted to withdraw money but hadn't received anything for a long time. When contacting the casino's support, the only reply they got was that it was still in processing. The casino hadn't responded to this complaint.