Betclic Casino -arvostelu

Portugalilainen pelaaja oli nostanut Betclicistä 27 350,00 € 01.7.2024, jota ei ollut hyvitetty hänen tililleen. Huolimatta useista yhteydenotoista ja tiliotteen toimittamisesta, josta käy ilmi, että summaa ei saatu, Betclic väitti, että siirto oli tehty, eikä se ollut ratkaissut ongelmaa. Valitus hylättiin lopulta, koska pelaaja ei vastannut valitusryhmän kyselyihin tapauksen tutkimiseen tarvittavien lisätietojen saamiseksi.

Italialainen pelaaja ei pystynyt suorittamaan kotiutukseen vaadittua KYC-varmennusprosessia, koska kasino oli pyytänyt syntymätodistusta, joka puuttui pelaajalta. He väittivät, että asiakirjapyyntö oli kohtuuton, koska sen hankkiminen olisi vaatinut huomattavasti aikaa ja resursseja. Pyysimme pelaajalta lisätietoja ja asiakirjoja ongelman ratkaisemiseksi. Pelaaja ei kuitenkaan vastannut viesteihimme ja kysymyksiimme, mikä johti valituksen lopettamiseen riittämättömien tietojen vuoksi.

Italialainen pelaaja ei voi pyytää voittonsa kotiuttamista, koska hänen tilinsä on jäädytetty. Valitus on suljettu "ratkaisemattomaksi", koska kasino ei vastannut eikä toiminut yhteistyössä valituksen ratkaisemiseksi. Edistystä ei tapahtunut edes kahden viikon kuluttua siitä, kun kasinolle ilmoitettiin pelaajan valituksesta.

BRITA36 requested a withdrawal of €150 and sent all the documents needed for verification of her account. The next day she found out that her account was locked. She contacted casino via email and was informed that she had to send a picture of herself holding her ID with her face shown, and she did just so. She sent about 10 documents already and contacted the support team but it had seemed not to be working. No further information is available.

MCRCMONICO made a deposit of €200 via her Neteller account and found out her player's account was locked once she used her son's phone number because she did not have one. The casino refused to pay her the winning or to refund her Neteller account with the deposit of €100.

After Georgia requested a withdrawal of €2,885, she was asked to send documents needed for verification of her documents. A few days later, she wasn't able to login to her account so she contacted the support team where they asked her to send in her bank statement so they could send her the deposit she made back to her. No further information is available at this point.

HEYBUSTER was accused of abusing the bonus he was given by the casino but he didn't agree. He said he read the terms and conditions properly and claimed that he didn't break any rules. The case remained unresolved.

The player made a €100 deposit and was promised a 100% bonus but he never received it. He sent the casino two emails but they never responded so he decided to play with his deposit money. He experienced technical glitch but the casino claimed that all their games were working perfectly fine. They also claimed that they did accredit the player with the bonus. The player kept on receiving the same technical glitch while playing and decided to close his account. There is no further information available ever since.