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I have enjoyed this casino. I was sent an email and given a $45 free chip. After winning a jackpot and accruing a balance of over $1100USD (maximum cash out was $135) I attempted to verify my account and collect my winnings.

I was then told the maximum request to cash out was $150, and since my bonus was limited at $135 max cash out I must make a deposit for the difference and wager that deposit 1x.

Seems shady, and seems like they want to drive customers away when they refuse to honor cash outs on a promotion they targeted me with.

Anyone else had this experience? I do not recommend this casino unless they resolve this issue. If that is done I will update/reply to this post and let everyone know.

Dear CraigLaMonte,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

Please understand that limits for deposits and withdrawals are not managed by the casino exclusively. The payment providers may impose limits on the transactions. Please understand that it is nothing unusual to be asked to place a minimum deposit to verify your payment method or to receive a No Deposit bonus winnings. Also, mandatory wagering for real money deposits is acceptable as it is part of the AML rules.

Looking forward to hearing from you.

Best regards,

Petronela

Dear CraigLaMonte,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.