22bet Casino - Pelaaja valittaa kasinon RTP:stä.

Dear Guru team,

I have been playing in 22bet.com for a while now and noticed different, unexpected and strange behavior of the game Versailles gold. I contacted the support team twice to share the issue, but the responses were negative and they stated there is no issue with the game. So, to explain - the game have RTP % of 95%. Based on my experience in good days it is reaching 50% not more. In addition, I reported slowness of the spins, constant drops from the game and laggy behavior, and even though in the live chat there was a confirmation given about an issue with the game, when I asked for compensation via email they stated there was no issue! I asked for a transcript of the live chat communication and was rejected as they do not have such option. Considering that the game is based on the free spins in my experience they are given every 500-900 spins which can't be real, as I am playing the same game in other casinos where this did not happen. Due to all mentioned above I would like tolhe casino to either share the communication via live chat where they confirmed the issue with the game or to refund the money I spent playing on the game until now, as when a machine is malfunctioning they should grant back all lost amounts.

Best regards

Dear architobisi,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear architobisi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed as the player stopped responding.