FgFox Casino - Player's deposit seems to be lost.

This casino openly refuses to show me their deposit history and requests a pdf proving the deposit of 20 euros with Astropay knowing that it is impossible. I made 3 deposits, the 3rd deposit was late after I closed my gaming account. Therefore they refuse to give me explanations and want to see the transaction. Although I sent some screenshots showing 2 payments 2 minutes apart (obviously because one arrived late) they believe, in a mafia-like manner, that the payment does not appear in their casinos. I ask that you provide me, since the casino on this site is reviewed as reliable, proof that the third deposit did not take place. Astropay does not provide bank statements and they know it and therefore everything is to their advantage and they can do whatever they want. This isn't entertainment. This may not be a reliable casino. This, in my country, is unfortunately called Mafia.

Dear turuzzu67,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with FgFox Casino. I’m afraid I will need more information regarding your problem.

Do I understand correctly the issue revolves around a deposit you made to the casino but seems lost? Have you contacted Atropay regarding the payment you made? What was their reply?

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to a month approximately. In these cases, the casino usually has its hands tied.

I will be waiting for your reply patiently.

Best regards,

Tomas

Si ho chiesto ad Astropay di verificare le 3 transazioni. In attesa di una loro risposta, a cui seguiranno ulteriori ragguagli, Vi ringrazio in anticipo per l'interesse manifestato e per il solerte intervento.

A presto. Cordialità

Parlato con Astropay ed inviato a questa specie di casinò gli estratti dei 3 versamenti. Uno di questi 3 versamenti (arrivato a loro in ritardo e dopo aver chiesto la chiusura del conto) non mi è stato riconosciuto. Alla domanda se avessero ricevuto un ulteriore versamento hanno negato 2 volte. Non avrei chiesto nemmeno il rimborso del versamento non giocato, ma il loro supporto si è manifestato insolente e sgarbato. Occultare un pagamento è cosa gravissima. Ma qui viene recensito come un casinò affidabile?

OK, problema risolto bonariamente, sono stato rimborsato dei 20 euro non giocati. Comunque troppe tribolazioni per riavere quanto di mio diritto. Ringrazio Casino-Guru per l'interesse. Caso chiuso.

Dear turuzzu67,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru