The player from Italy deposited in the casino but the deposit seems to be lost. The player confirmed the issue was resolved.
FgFox Casino - Player's deposit seems to be lost.
Amount: €20
FgFox Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
FgFox Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
This casino openly refuses to show me their deposit history and requests a pdf proving the deposit of 20 euros with Astropay knowing that it is impossible. I made 3 deposits, the 3rd deposit was late after I closed my gaming account. Therefore they refuse to give me explanations and want to see the transaction. Although I sent some screenshots showing 2 payments 2 minutes apart (obviously because one arrived late) they believe, in a mafia-like manner, that the payment does not appear in their casinos. I ask that you provide me, since the casino on this site is reviewed as reliable, proof that the third deposit did not take place. Astropay does not provide bank statements and they know it and therefore everything is to their advantage and they can do whatever they want. This isn't entertainment. This may not be a reliable casino. This, in my country, is unfortunately called Mafia.
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1 year ago
Dear turuzzu67,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with FgFox Casino. I’m afraid I will need more information regarding your problem.
Do I understand correctly the issue revolves around a deposit you made to the casino but seems lost? Have you contacted Atropay regarding the payment you made? What was their reply?
If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that might take up to a month approximately. In these cases, the casino usually has its hands tied.
I will be waiting for your reply patiently.
Best regards,
Tomas
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1 year ago
Translation
Yes, I asked Astropay to verify the 3 transactions. Awaiting their reply, which will be followed by further information, I thank you in advance for the interest shown and for the diligent intervention.
Soon. Friendliness
Talked to Astropay and sent the extracts of the 3 deposits to this sort of casino. One of these 3 payments (arrived late and after having asked for the account to be closed) was not recognized. When asked if they had received an additional payment they denied it 2 times. I wouldn't even ask for a refund of the unplayed deposit, but their support was insolent and rude. Concealing a payment is a very serious matter. But is it reviewed here as a reliable casino?
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1 year ago
Translation
OK, problem solved amicably, I was refunded the 20 euros not played. However, too many tribulations to get back what is my right. Thanks to Casino-Guru for the interest. Case closed.
Automatic translation:
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1 year ago
Dear turuzzu67,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
