HomeComplaintsFatFruit Casino - Player's withdrawal is delayed due to verification issues.

FatFruit Casino - Player's withdrawal is delayed due to verification issues.

Amount: 1,600 R$

FatFruit Casino
Safety Index:Fresh casino
Submitted: 24 Oct 2024
Case opened Current status

Waiting for player to reply

6d 0h 53m 33s

Case summary

23 hours ago

The player from Brazil is facing difficulties withdrawing winnings as the casino demands excessive KYC verification, including a photo holding their ID in front of their house, which is challenging to provide. The player finds these requests humiliating and unnecessary.

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1 week ago
Translation

So, I joined the site to take advantage of the welcome bonus, made my winnings, and now they don't want to pay me. They are asking for photos in every possible way. They asked for a photo holding my ID with a specific phrase, and now they are asking for a photo in front of my house holding the ID, which is impossible since the number is high and there's no way to take a photo holding an ID showing the house number. This is extremely humiliating. I need your help, Casino Guru, as this type of KYC verification is extremely humiliating and unnecessary!

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1 week ago

Hello impulsoiluminado,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FatFruit Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise since when exactly is the verification process ongoing?
  • Which documents have been already approved and which ones not?
  • When was the last time you spoke to the casino and what was it about?


Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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1 week ago
Translation

Hi, so, my ID and proof of address have already been confirmed, I've been with them for more than 4 days asking for totally non-standard things for verification, such as a photo with text and taking photos in front of the house, asking for a house number, when in the registration I put S / number, this is absurd!

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1 week ago
Translation

What's more, they blocked my account! How irresponsible.





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6 days ago

Hello impulsoiluminado,

Could you please let us know the reason the casino provided for blocking your account? Additionally, does anyone else in your household hold an account with the casino, or has anyone else used the same device to access the casino?

Looking forward to your response.

Best regards,

Nick

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6 days ago
Translation

Hi, the blocking is probably because I was profitable, and they don't want me to earn more, because there's no reason for them to do that, regarding the account, I live alone, there's no one who can use my home and use my device! As I told you, they're asking for photos of everything, the only thing missing is intimate photos! And yet I sent them everything!

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23 hours ago

Hello impulsoiluminado,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Awaiting your response.

Regards,

Nick

impulsoiluminado has 6d 0h 53m 33s to reply

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