The player from Bangladesh experienced account suspension after earning significant winnings from the Aviator crash game. Despite being fully verified and not using any VPN, the casino alleged cheating and refused to payout. The Complaints Team acknowledged that the player's previous complaint remained unresolved, and the case was closed due to the lack of new information from the casino.
FancyWin Casino - Player’s account has been closed due to alleged cheating.
Amount: ৳4,080,000
FancyWin Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.6
FancyWin Casino has a Safety Index of 1.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
yesterday
Public
Public
1 week ago
I have earned a lot of money playing casino Aviator crash. They withdraw limited my account first. Then my account was suspended.When I inquired from them my account is suspended from the game provider. At one point after six months they told me that I had cheated them and earned the money that they agreed not to pay me. But I didn't do any fraud with them, I earned the money by playing Krishna games.
*My account is fully verified.
* I am not using any vpn.
* And do not login to any other mobile account.
Public
Public
1 week ago
Hello hbfrajib1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FancyWin Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- How exactly did you cheat the game based on the casino?
- When was the last time you spoke to the casino and what was it about?
- Is your account currently blocked or still active?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 week ago
When I contacted them, later I got money fraudulently. But I didn't cheat any kid. Currently they have locked my account. Two weeks ago I could log into the account but now I can't log into the account.
Public
Public
1 week ago
I saw on news that company has no license they use GC gaming curacao logo.
FancyWin.com company also cheated me for six long months .
Public
Public
3 days ago
Hello hbfrajib1,
Please send any communication related to this case between you and the casino to nikolas.b@casino.guru for further review.
Looking forward to you response.
Regards,
Nick
Sensitive attachment
Sensitive attachment
2 days ago
These are previous documents and now they told me Bengali language they will not refund my mone
y
Public
Public
yesterday
Dear hbfrajib1,
I apologize for the oversight, as it seems this complaint was already submitted in the past and remains unresolved.
I will now proceed to close this complaint as well. Please note that unless the casino provides a response, your complaint cannot be reopened.
If you have any new information or updates in the future, please feel free to reach out to us.
Best regards,
Nick
