HomeComplaintsEz7win Casino - Player is enquiring help.

Ez7win Casino - Player is enquiring help.

Amount: 300 RM

Ez7win Casino
Safety Index:Low
Submitted: 13 Dec 2021 | Case closed : 03 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Malaysia probaly complains about uprocessed withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
2 years ago

Not paid for withdrawal request with deposit MYR 20

Public
Public
2 years ago

Dear Yeoh,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe what happened in more detail?

Do I understand correctly that you are waiting for your withdrawal? Also, you set the dispute value to 300 RM, however, in your message you stated a different amount. Could you please clarify the dispute value?

Thank you in advance for your reply.

Best regards,

Kristina

Public
Public
2 years ago

Dear Yeoh,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news