HomeComplaintsExplosino Casino - The player's withdrawal is delayed.

Explosino Casino - The player's withdrawal is delayed.

Amount: €43

Explosino Casino
Safety Index:Very low
Submitted: 30 Dec 2021 | Case closed : 16 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for 4 days. The complaint was rejected as the player stopped responding.

Private
Private
2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

Hello czibakjanos1995,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Explosino Casino. Allow me to ask you a few more question before we would move forward.

Is your account already verified in the casino? If yes, since when? Did you contact the casino with this issue? When was the last time they responded to you?

Please note that if it's your first withdrawal in the casino we usually recommend to wait at least 14 days to process the verification and withdrawal. Also there can be expected other delays during Holidays.

Regards,

Nick

Edited by a Casino Guru admin
Public
Public
2 years ago

Dear czibakjanos1995,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Public
Public
2 years ago

Dear czibakjanos1995,


The withdrawal request has been processed by the finance department.


Best Regards,

Explosino.

Public
Public
2 years ago

The complaint will be now rejected for the above mentioned reason.

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