The player's withdrawal is delayed for 4 days. The complaint was rejected as the player stopped responding.
Explosino Casino - The player's withdrawal is delayed.
Amount: €43
Explosino Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Explosino Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hello czibakjanos1995,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Explosino Casino. Allow me to ask you a few more question before we would move forward.
Is your account already verified in the casino? If yes, since when? Did you contact the casino with this issue? When was the last time they responded to you?
Please note that if it's your first withdrawal in the casino we usually recommend to wait at least 14 days to process the verification and withdrawal. Also there can be expected other delays during Holidays.
Regards,
Nick
Public
Public
2 years ago
Dear czibakjanos1995,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Public
Public
2 years ago
Dear czibakjanos1995,
The withdrawal request has been processed by the finance department.
Best Regards,
Explosino.
