Explosino Casino - The player's refund never arrived.

Hello Explosincasino.com,

Look this link and my complaint here; https://casino.guru/forum/responsible-gambling/mga-license-mother-casino#post-10304

Your company has promist me a refunds of my deposit.. I'm still waiting on it. Zigzag777 told me your financial department is on it right know. I also send you diferent emails but your casinos doesn't react anymore.. can pay the refund please?

I need to to it one by one from Casino.Guru so I do😊

Hello FlyingDutchman83,

Thank you very much for following our policy and for submitting a new complaint on Explosino Casino.

As usually, I would like to clarify a few more thing before we would try to contact the casino to clarify for all readers what happen.

Is the issue same as in your previous complaint - thus you are awaiting your deposit refund to your crypto wallet (as in the previous complaint and casino they confirmed that Neosurf wouldn't be possible) from the casino?

Please also note that even if they are sister casino's, it doesn't mean they are owned or operated by the same group of people, so they also might have other procedures handling complaints.

Looking forward to your answer.

Regards,

Nick

Casino.guru

Dear FlyingDutchman83,

The refund was made yesterday. This complaint can be closed.

Best Regards,

Explosino.

Dear FlyingDutchman83,

Could you please confirm that you received your refund?

If they send something so I can check. I received 3 refunds but didn't know from with casino

Thank you FlyingDutchman83 for the information. Please let us know in all your complaint if the money will arrives so we will able to close all the complaints.

Hello Nick,

Joc Solutions Limited owens 5 casino's:

-ZigZag777

-Argocasino

-Egocasino

-IVIcasino

-Explosinocasino

I recieve 3 refunds, i don't know from with casino. I can't see it, the only think i now is that i need 2 refunds more from 2 of the casinos that i said... So i want to ask the casino's with casino needs to refunds my money.

Hello Explosinocasino.com,

If you already make the refunds, can you give me the date and time of the transaction? With that information i can check withs casino doesn't have paid yet.

I your casino hadn't paid yet, can you tell me when I receive the refunds?

Dear Explosino Casino,

Is there any possibility to refund all the money at once so we would be able to close the complaints and the player would be also satisfied?

Dear Nick,

I am a representative of Explosino. We have made a refund. You received information about this earlier. 

Best Regards,

Explosino.

Dear FlyingDutchman83,

We will be now closing this complaint as this specific casino has paid you out alredy. We will be waiting for other casino's to confirm if the payment was made.

Regards,

Nick