The player's struggling to withdrawal his money from the casino as they keep requesting new verification documents. The complaint was resolved after the player contacted us that the payment has been processed.
Evospin Casino - The player's struggling with his withdrawal.
Amount: €5,000
Evospin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Evospin Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
The casino has refused several payments over and over again, allegedly something was missing over and over again, something unbelievable, sometimes the selfie was allegedly not okay, sometimes something else
Automatic translation:
Public
Public
3 years ago
Hello Branko,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Evospin Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify every aspect of the case. Could you please advise if this is your first withdrawal request in the casino? Have you used any kind of bonus or free spins? When did you begin the verification process and how many documents did the casino request already?
Also please if you have any relevant communication with the casino or proof regarding this case, send it to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Casino.guru
