The player from Denmark asked for a deposit refund after she didn't receive a bonus. However, she is struggling to pass the verification. We rejected the complaint because the player didn't respond to our messages and questions.
Evospin Casino - Player's asking for a deposit refund.
Amount: €40
Evospin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
They keep asking for screenshots and documents that do not exist to send my own money back, have not played on their site but simply transferred money. I was promised a bonus that I did not get at registration and therefore chose not to play and would like my money back .. so they can be played at a casino that does not scammer.
Automatic translation:
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2 years ago
Dear Bebsymus,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Which documents you have already provided? Which documents have been requested by the casino that you are not able to provide?
Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Dear Bebsymus,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Thank you for your email, Bebsymus. Which documents that do not exist is the casino asking for? Could you please forward the conversation between you and the casino to kristina.s@casino.guru?
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2 years ago
Bebsymus, I would really appreciate it if you described your situation in words instead of sending screenshots without further explanation. Please understand that I cannot help you just by assuming what happened. Thank you in advance for your understanding.
